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Performance Management An Overview of NCDOT’s Strategy

Performance Management An Overview of NCDOT’s Strategy. Ehren Meister, MPA Performance Metrics Director Strategic Planning Division North Carolina Department of Transportation emeister@ncdot.gov 919-707-2903 . State Perspective. North Carolina Department of Transportation.

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Performance Management An Overview of NCDOT’s Strategy

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  1. Performance Management An Overview of NCDOT’s Strategy Ehren Meister, MPA Performance Metrics Director Strategic Planning Division North Carolina Department of Transportation emeister@ncdot.gov 919-707-2903

  2. State Perspective North Carolina Department of Transportation • Almost 80,000 state maintained road miles (2nd only to Texas) • 2nd largest state operated ferry system (Washington State is 1st) • About 13,000 employees • 14 regional “highway operation” divisions across the state • 12 “central” divisions including: • Highways (all other non-operational divisions) • Motor Vehicles • Financial Management • Information Technology • Technical Services • Transit • Etc.

  3. Historical Perspective North Carolina Department of Transportation • Early 2000s: Performance accountability introduced randomly • Asset Management Systems, Long Range Planning, etc. • 2007: “Transformation” Process • Developed clear agency purpose/mission • New performance management system developed • Performance scorecards/dashboards implemented • 2009: Transportation Reform: Policy to Projects • Strategic prioritization of projects implemented • 2013: Economy, Customers, Efficiencies • Strategic mobility investment formula proposed • 25-Year infrastructure plan underway • Performance management process well-defined

  4. The Performance Management Process Transportation Program Setting Direction Department Accountability RESULTS!!! Employee Accountability Division/Unit Accountability Performance Reporting

  5. North Carolina Department of Transportation Layers of Performance Measurement • Strategic Outcomes • Agency Performance Metrics • (lagging indicators) • Operational Activities • Business Unit/Division Work Planning (leading indicators) • Tactical Inputs • Outcomes, Outputs or Inputs, Activities and Deliverables • (employee appraisals)

  6. North Carolina Department of Transportation NCDOT’s Executive Performance Measures (“Strategic” Measures) • Outcome based performance measures (lagging indicators) connected to strategic prioritization • Indicators of how successful the agency is at achieving our mission and goals • Established annually (July) • Reported quarterly via the “performance scorecard”

  7. North Carolina Department of Transportation Performance Scorecard: The Results • Static “report card” results • Snapshot as of: • September 30 • December 31 • March 31 • June 30 • Presented to NC Board of Transportation • Basis to annual performance report and dashboards

  8. North Carolina Department of Transportation Business Unit/Division Work Plans (“Operational” Metrics) • What a business unit plans to do… Essentially a units/divisions actions or strategies that are measurable categories expected to be achieve during the year (“plan your work, work your plan”) • Approximately 70 business units at NCDOT are required to maintain a work plan and report results quarterly • Work plans activities and elements connect to employee performance as well • An internal management and reporting tool only

  9. North Carolina Department of Transportation Employee Performance Management at NCDOT • Completely overhauled in 2008 to focus on performance results (new process, new policies, new forms) • Objective and results-driven • Agency performance is connected to individual performance • Employees and managers create fair, equitable, objective and measurable performance expectations annually • Employee accountability is the foundation to achieving organizational results “just measuring your job performance”

  10. North Carolina Department of Transportation Secy/CEO NC Fatality Rate Measures Cascade *Safety Example* Chief Engineer NC Crash Rate Which effects Division Engineer Division Crash Rate Front-line Worker an outcome Transportation Worker, Technician, Transportation Engineer, Processing Assistant, etc. Input Measure Number of lane miles re-striped Input Measure Percentage of safety inspections completed Various specific input/output measures Input Measure Number of safety audit reports completed Input Measure Number/percentage of activities completed Input Measure Average accident clearance time Input Measure Lane miles cleared during weather events

  11. North Carolina Department of Transportation Dynamic Results: Performance Dashboards • Performance Dashboard– just like a car’s dashboard, it’s a dynamic tool that can tell us how an organization is performing, therefore improving decisions and accountability • NCDOT’s Executive Performance Dashboard (www.ncdot.gov/performance) • Public-facing (web) • Public-friendly and easy to understand • NCDOT’s Internal Management Dashboard (first in NC!) • Internal-facing (secure access only) • Detailed performance data and results by org hierarchy

  12. For illustration only. Not live. For illustration only. Not live.

  13. Metric Definition NCDOT’s Internal Management Dashboard Standard tool bars Standard menus EXAMPLE METRIC: All metrics are designed similar.

  14. North Carolina Department of Transportation New in 2013: Situational Reports (“SitReps”) • A ‘quick glance’ report that depicts subjective and objective data and results from business unit work plans and other systems to a performance template • Intended for use by executive and senior leadership • Includes various situational metrics and indicators • Paper/hard copy based, but also electronic and automated • Intended to only be 1-2 pages

  15. SitRep Prototype -- Data Fictional

  16. North Carolina Department of Transportation NCDOT’s Performance Management Strategy Mission & Goals • “Connecting people and places in North Carolina…” • Make our transportation network safer • Make our transportation network move people and goods more efficiently • Make or infrastructure last longer • Make our organization a place that works well • Make our organization a great place to work Objectives & Performance Measures • Fatality/crash rates • Incident duration • Travel reliability • Infrastructure health scores • Project & program delivery rates • Fiscal management indicators • Customer satisfaction scores • Business utilization rates • Employee engagement scores • Employee safety index Strategies & Actions • Strategic Mobility Formula • 5-Year Work Program • Strategic Prioritization • Long Range Planning • Performance Budgeting • Business Unit Work Plans • Employee Performance Appraisals • Performance Dashboards • Scorecards & Reports • Asset Management Systems

  17. North Carolina Department of Transportation Questions?

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