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WIA CUSTOMER NEEDS

WIA CUSTOMER NEEDS. Local Workforce Boards want more localized and more timely products and services Sometime this only means understanding applications, new formats, or new wording. WIA CUSTOMER NEEDS. Actual wording of a LMI Needs Survey from a local Workforce Board :

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WIA CUSTOMER NEEDS

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  1. WIA CUSTOMER NEEDS • Local Workforce Boards want more localized and more timely products and services • Sometime this only means understanding applications, new formats, or new wording

  2. WIA CUSTOMER NEEDS • Actual wording of a LMI Needs Survey from a local Workforce Board: • Areas where trained workers are in abundance • Areas where trained workers are lacking • Business/industry demands for qualified workers • How the county’s workforce matches up with business/industry demands • Identify areas where training is needed

  3. WIA CUSTOMER NEEDS • Examples of actual (or perceived unmet needs) • Available labor supply (Supply/Demand Fact Sheets) • Employer hiring needs/hiring difficulties (vacancies) • Employment and wages (duplicate of LMI but wanted to match other survey questions) • Entry wages, experienced wages

  4. WIA CUSTOMER NEEDS • Employer hiring practices of job training completers • Full time, part time • Hiring expectations over next three years • Number of years in business • Headquarters location • Industry Classification • Worker transportation methods • Geography of customer base • Quality of daycare, airports, labor supply • Quality of education and training

  5. WIA CUSTOMERNEEDS • Responsiveness of training to business needs • Top skills needed (now and future) • Underemployment • More current data • Projections base year is old (short-term projections will help, feature 1999 Edition on cover) • OES Wage survey data are too old; OES Policy Council developing methods to age forward

  6. WIA CUSTOMER NEEDS • Training Workshops - on data usage, automation products, One-Stop LMI case study applications • Labor shortage indicators (paper developed) • Skills matching (workers skills to job openings) • LMI program data to job openings • High Demand/High Skill jobs (high wage), screened by wage by area, apply Florida cost-of-living, Local Workforce Boards make adjustments to targeted job lists by an appeal process

  7. WIA CUSTOMER NEEDS • New and emerging jobs • More detailed occupational categories (instead of Systems Analyst, want Microsoft, A+, or Cisco Certified) • Rapid Response/Dislocated Worker Program, impact studies using REMI, RIMS, IMPLAN • Recession study, what jobs would be impacted • County distress indicators

  8. WIA CUSTOMER NEEDS • High technology jobs and wages • Employment by zip code, more subcounty data, more demographics of employment data • Living wages (broader than poverty level) • LMI uses for economic development and employer assistance (paper developed) • Fringe Benefits

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