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Technical Support Group

Technical Support Group. John Smith. Technical Support Group. Mission. The Technical Support Group is dedicated to providing superior, timely, and customer-focused support services to the company.

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Technical Support Group

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  1. Technical Support Group John Smith

  2. Technical Support Group Mission The Technical Support Group is dedicated to providing superior, timely, and customer-focused support services to the company. This site is designed to enable you, the technical support customer, to find out what it is that we do. Last Updated: October 25, 2014

  3. What’s New Group News Changes to This Site Last Update The Technical Support Group has expanded; we now staff 12 Technical Support Specialists. New links; new organization chart. October 25, 2014

  4. Group Projects Current Projects Project #1: Project Alpha Project Alpha is designed to meet the technical support needs of the Alpha Division by updating current technical requirements and specifications. Project #2: Project Beta Project Beta is designed to pick up where Project Alpha left off by implementing technical add-ons that weren’t covered in the original project specification.

  5. Phase 1 Phase 2 Phase 3 Sep Oct Nov Dec Jan Feb Mar Apr May Jun July Aug Project Alpha Project Manager Details Project Documents Schedule Alf Fuerst Originally configured for the Alpha Group; plans are under way to implement the project company-wide. TBD

  6. Project Beta Project Manager Details Project Documents Schedule Bea Tooley Originally designed to supplement the Alpha Project. Depending on Alpha’s success, this project will be implemented across the company. TBD 1 Phase 1 Phase 2 2

  7. Documents Specifications Presentations Group Process Documents TBD 3-Year Plan (pending) Project Review Presentation (pending) Project Management Guidelines (pending)

  8. Team Members Group Manager Project Managers Project Leads John Smith Alf Fuerst Bea Tooley Tim Blinder Jonathan Mercier John Smith Alf Fuerst Bea Tooley

  9. John Smith John Smith has been the head of the Technical Support Group since the inception of the company. He has overseen the implementation and management of the company’s technical infrastructure for over 20 years. Call John any time at ext. 2934 for technical support issues.

  10. Useful Links Internal Links External Links Marketing (pending) Sales (pending) Operations (pending) Our Global Company

  11. Site Map Home What’s New Projects Project #1 Project #2 Documents Team Links

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