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Comstor Greg Peters

Comstor Greg Peters. Comstor SMARTnet Reseller Training. Contents. Who is Comstor? Comstor Value Best Practices Utilizing the SMS 1 Tool (New Registrations) Utilizing the SMS 2 Tool (Renewals). Who Is Comstor?. Cisco Authorized Distributor Cisco is the center of our business

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Comstor Greg Peters

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  1. ComstorGreg Peters Comstor SMARTnet Reseller Training

  2. Contents • Who is Comstor? • Comstor Value • Best Practices • Utilizing the SMS 1 Tool (New Registrations) • Utilizing the SMS 2 Tool (Renewals)

  3. Who Is Comstor? • Cisco Authorized Distributor • Cisco is the center of our business • Comstor Federal Focus • Federal Support Team • GSA • True Partnership

  4. Comstor Value • Dedicated Services Team • Partnership • Leveraging Comstor as an extension of your staff • Pre-Sales Management • Contract Audit • Contract Management • Service Dollar Capture • Renewal Business Summary • Attach-Rate Reporting

  5. Best Practices • Train Employees • Train staff to use the Cisco SMS tool • SMARTnet tracking tool • On a hardware deal always ask the question; “What level of coverage is needed on your network?” • Designate a team member as a SMARTnet expert • Educate customers • The majority of Cisco hardware only ships with a 90 day warranty • Customer can not upgrade IOS functionalities with out SMARTnet

  6. Best Practices Continued • Engage your Cisco and Comstor account teams • Your Cisco and Comstor account team is able to keep you up to date on programs, live trainings, webinars and market direction. • Engage your Cisco AM early in the sales process for incremental deals and use their knowledge to drive home the importance of Smartnet with the customer

  7. Cisco SMS 1 Tool Overview • How do I find the Cisco SCC • Where do I find my Cisco tokens? • Registering your tokens • Contract Edits

  8. Log into Cisco’s Service Contract Center (SCC), http://www.cisco.com/public/scc/. Select Login to SCC.

  9. Enter CCO ID and password into prompt.

  10. Select Packaged Services

  11. Select SCC Registration Search

  12. Select Search, With out entering in search criteria

  13. Select the shell, then select view shell details

  14. Select Set Reseller

  15. Company name Will auto-populate, if incorrect, edit and select search

  16. Select correct address and select Apply

  17. Reseller is now set, select set install site

  18. Company name will auto-populate, if incorrect, edit and select search

  19. Select or enter in correct address and select Apply

  20. Reseller and Site are now set, select either existingcontract or newcontract

  21. If this is a new contract, enter in contact information

  22. After contact information is entered, enter in the product serial number

  23. After serial number is entered, select register

  24. If everything is correct, select Complete registration

  25. Registration confirmation and contract generation

  26. You are done!

  27. Cisco SMS 2 Tool Overview • Finding contracts to be renewed • Creating a renewal quote • Renewal options • Editing a renewal quote

  28. Log into Cisco’s Service Contract Center (SCC), http://www.cisco.com/public/scc/.Select Login to SMS Renewal Tool.

  29. Enter CCO ID and password into prompt.

  30. Setting Your Default Distributor Select the Administration link at the top of the page.

  31. Select Reseller Preferences to establish your personalized ordering preference.

  32. Select COMSTOR as your default distributor from the pull down menu. Then enter in the email address where you would like your confirmations sent. Click Update.

  33. Generating a Renewal Quote To access your Renewal Business Summary (RBS), select the appropriate link.

  34. Once inside the RBS, you can access contracts in 1 of 3 ways: 1.Any of the 3 time period links 2.By entering your Enduser’s name 3.Date range for contracts that are about to expire.

  35. Select the Renew button for the contract that you would like to renew.

  36. Select Create a Renewal Quote and hit Submit.

  37. Enter in Product Info Comments and Discount/Markup.

  38. Select your date range information. Hit Generate Quote.

  39. Verify your information. Write down your Quote number.

  40. Request Price From Distributor from drop down menu. Hit Submit.

  41. After COMSTOR updates pricing, confirmation is received. From: scc-admin@cisco.com [mailto:scc-admin@cisco.com] Sent: Tuesday, April 12, 2005 3:54 PM To: Cisco Reseller Subject: Price for Q4355663 Dear Cisco Reseller, Comstor US has set the price for Q4355663 as requested. To view the quote, please click http://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Fo rm=QuoteWizard&Quote=Q4355663. DO NOT REPLY TO THIS MESSAGE For assistance regarding this message, please navigate to our Feedback page: http://www.cisco.com/cgi-bin/front.x/scccibdispatch?AppName=ContractAgent&Fo rm=SCCFeedbackInput Thank you, Cisco Systems

  42. Reseller Price is now reflected in the quote. $900.00

  43. Select Submit Order to Distributor from drop down menu. Hit Submit.

  44. Enter in your PO# and hit YES to submit order to COMSTOR.

  45. If you would like to Route your quote to your disti for modifications or adjustments, select Route Quote. Hit Submit.

  46. You will need to enter in the CCO ID of the individual you would like to route it to. Add any notes. Hit Update.

  47. Questions?? If you have any questions concerning SMARTnet, please contact your COMSTOR sales rep or: Jackie Roberts, 703-345-5108 jroberts@comstor.com Steve Soderberg, 303-566-2619 ssoderberg@comstor.com Greg Peters, 303-222-4737 GPeters@comstor.com

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