1 / 18

Core Competencies: What, Why and How

Core Competencies: What, Why and How. Beth Duttlinger, Consultant. Definition . Core competencies identify the knowledge & skills needed by library employees to provide superior services. Can be broad to identify key aspects Can be more specific to positions. Broad .

satya
Download Presentation

Core Competencies: What, Why and How

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Core Competencies: What, Why and How Beth Duttlinger, Consultant

  2. Definition Core competencies identify the knowledge & skills needed by library employees to provide superior services. • Can be broad to identify key aspects • Can be more specific to positions

  3. Broad http://www.olc.org/CoreCompetencies.asp

  4. Specific Core Competencies April 2009

  5. What's the big deal? • Orientation • Continuing Ed • Job Descriptions • Recruitment • Interviewing • Performance Evaluations

  6. Orientation • Standardize • Checklist

  7. CE • Periodic review • Staff input http://corecompetencies.wikispaces.com/

  8. Job description • Identify tasks necessary • Abilities needed

  9. Recruitment • Write ads • Define and articulate skill sets for search team

  10. Interviewing • Can assist hiring supervisors and search committees to determine which candidates meet or show potential to develop a particular competency. • Question examples

  11. General-Customer Service • As a library assistant, how do you ensure that you are providing good service?

  12. Computer/Technology • Describe a time you solved a problem using technology.

  13. Information Literacy/Reference • Give an example of a time you weren’t sure what a patron wanted. How did you handle the situation?

  14. Integrated Library System • Have you ever had to orient another employee on the library’s circulation system? How did you do it or how would you go about doing it?

  15. Evaluations • Document special achievements • Set realistic goals • Improve performance

  16. How to adapt • Develop an understanding of core competencies. • Review the mission/goals & strategic plan. • Develop a list of potential core competencies. • Identify relationships and cluster related skills together. • Incorporate into corporate culture. • Review periodically and consider options for improvement.

  17. Resources delicious.com/thelibrarian • Ohio Public Library Core Competencies • WebJunction - IL Course Catalog for Core Competencies • WebJunction - Library Staff Competency Collection • technologytrainingwheels.pbworks.com / 23 Things and Core Competencies • PLCMC core competencies wiki

  18. What questions do you have?

More Related