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Knowledge Management and the Information Specialist: dancing in step or missing a beat?

Knowledge Management and the Information Specialist: dancing in step or missing a beat?. Hettie Groenewald Erica van der Westhuizen Johann van Wyk Academic Information Service University of Pretoria 2 nd SLOSAL Conference, Midrand, 11 June 2002. Definition of Knowledge Management.

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Knowledge Management and the Information Specialist: dancing in step or missing a beat?

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  1. Knowledge Management and the Information Specialist: dancing in step or missing a beat? Hettie Groenewald Erica van der Westhuizen Johann van Wyk Academic Information Service University of Pretoria 2nd SLOSAL Conference, Midrand, 11 June 2002

  2. Definition of Knowledge Management • Utilisation and exploitation of knowledge assets • Including all its info and its human experience and expertise • Ensure sustainability and competitive advantage

  3. Definition (cont) • Utilises its culture, processes and infrastructure to • Create, identify, capture, share, use & re-use knowledge • Adding optimal value to client’s knowledge base

  4. Types of Knowledge • Explicit (documented, recorded) • Tacit (expertise and experiences in person’s mind)

  5. Communities of Practice • A COP is a network of people emerging spontaneously • Held together by informal relationships • Sharing common knowledge, expertise and tools • Learning from one another

  6. Life Cycle of a CoP

  7. COP lifecycle • Potential Definition Role of Information Specialist

  8. COP lifecycle( cont) 2. Formation • Definition • Role of Information Specialist

  9. COP lifecycle(cont) • Commitment • Definition • Role of Information Specialist

  10. COP lifecycle(cont) • Active • Definition • Role of Information Specialist

  11. COP lifecycle (cont) • Adaptive – disengaging • Definition • Role of Information Specialist

  12. Knowledge chart

  13. Flow of Knowledge • Retrieval/collection (finding) • Organising/indexing • Creating Info/Knowledge products • Communicating/distributing

  14. Web portal • Search engines • Directories • News • E-mail • Chat rooms

  15. Objectives of the Infoportal • Supporttask performance • Create personal virtual KN space • Integrated access to resources • Search web info • Keep up to date • Support KN networks/communication

  16. Infoportal • Finding information Library catalogue Databases Internet Home page

  17. Learning to dance in step • The challenge • Ongoing process • Meetings • Effective communication

  18. Infoportal • Organising information Microdatabase tool

  19. Virtual workspace • Communication messages (e-mails) documents • Communities of Practice

  20. Infoportal • Support electronic publishing Articles Theses

  21. Choreography of the Dance • Case studies – Service Unit Vet Science

  22. African Goats • Website • Full text articles • Proceedings full text • Listserv • List of experts • Community of Practice • Indigenous Knowledge

  23. African Goats website

  24. KM and Infoportal • Ostrich experts – lecturers and researchers

  25. Ostrich • Virtual Group Messages Document storage • Knowledge flow and sharing - COP

  26. Ostrich – role of Information Specialist • Identifying the need • Virtual group – COP • Placing content • Supporter • Facilitator • Indexer

  27. Choreography of thedanceCase studies - Engineering

  28. Dancing a successful tango Dancing a successful tango Client Information Specialist

  29. Knowledge Management Tango • Interaction between Information Specialist and clients • Subject indexing • Capturing and storing

  30. ArchUP ArchUP

  31. Architecture Microdatabase • Background • Access and control • Microdatabases • More needs

  32. Virtual Group Virtual Group Lecturers Information Specialist Civil Engineering Explicit knowledge Tacit knowledge

  33. Civil Engineering virtual group • Potential • Formation • Commitment

  34. Water@UP Water @UP

  35. Water @ UP virtual group • Identify subject areas • Mapping area • Virtual group formed • Commitment

  36. Conclusion • Are we dancing in step with Knowledge management ? ? • Our role ? ?

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