1 / 10

Welcome! Indiana State Personnel Department Human Resources Conference

Welcome! Indiana State Personnel Department Human Resources Conference. April 30 and May 1, 2008 Brown County Inn - Nashville, Indiana. CUSTOMER SERVICE. Heather Hewitt Indiana Department of Transportation April 30 2008. Attitude and Interest.

satya
Download Presentation

Welcome! Indiana State Personnel Department Human Resources Conference

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Welcome! Indiana State Personnel DepartmentHuman Resources Conference April 30 and May 1, 2008Brown County Inn - Nashville, Indiana

  2. CUSTOMER SERVICE Heather Hewitt Indiana Department of Transportation April 30 2008

  3. Attitude and Interest • In order to give great customer service, it starts with your attitude and interest. • Do you care about your customer? • Do you have a supervisor that cares too? • Do you have the authority to be creative to make the partnership work?

  4. CUSTOMERS? • Who are our customers?

  5. CUSTOMERS? • Internal Customers • Our Manager/Supervisor • Our Employee • Our Peers • Anyone within our own Agency

  6. CUSTOMERS? • External Customers • If in the field, the Agency Supervisors/Managers • If in the field, the Agency Employees • The Public

  7. SERVICE Acronym • S Start a Conversation • E Evaluate the Customer’s Needs • R Realize the Options • V Visualize and “Get the Buy-in” • I Include Additional Services • C Close the Agreement • E Emphasize Continual Satisfaction

  8. Why is this important? • Communicate Effectively • Manage Execution • Build Trust

  9. EXERCISE • Situation 1 • Situation 2 • Situation 3 • Situation 4

  10. SUMMARY • We are here to serve our State and its employees. • Seamless Transitions! • Give great SERVICE! • Get it done the right way, the first time!

More Related