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“Strength-based/ Resiliency-based Approaches”

“Strength-based/ Resiliency-based Approaches”. Madison, Wisconsin January 2008 Beth Caldwell, Committed to: Excellence, Compassion & Effective Outcomes. faithfulness.

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“Strength-based/ Resiliency-based Approaches”

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  1. “Strength-based/ Resiliency-based Approaches” Madison, Wisconsin January 2008 Beth Caldwell, Committed to: Excellence, Compassion & Effective Outcomes bethcaldwell@mailcity.com

  2. faithfulness Keep alive in your mind’s eye the image of each person served that reflects his/her pure and beautiful essence - his/her core golden being!

  3. STRENGTH AREAS • Interpersonal or Character Strengths (e.g., honest, hard working, caring) • Strengths in Everyday Living (e.g., grooming, cleanliness) • Strengths or Talents in Specific Areas (e.g., math, music, art, sports, gardening, fishing) bethcaldwell@mailcity.com

  4. PREFERRED STAFF BEHAVIORS • Calm ……. pleasant voice tone • offering or providing help • joking ……. positive feedback • explanations/rationales • fairness …… concern • politeness • being specific ……… smiling bethcaldwell@mailcity.com

  5. DISLIKED STAFF BEHAVIORS • Focussing on inappropriate behaviors • anger …….. Negative feedback • profanity ……. Lack of understanding • bossy/demanding ……… unfair • bad attitude ……. Unpleasant physical contact …….. Unfriendliness • mean/insulting remarks ….. Shouting • not allowing person to speak • accusing/blaming statements bethcaldwell@mailcity.com

  6. LOW SELF-ESTEEM When people have low self-esteem, their behavior reflects it. As patterns develop that are characteristic of their low self- esteem, they become habits and are as intractable as any other bad habit. bethcaldwell@mailcity.com

  7. PROMOTING SELF-ESTEEM HELPING PERSON TO: • FEEL IMPORTANT TO SOMEONE • FEEL ‘SPECIAL’ • FEEL CONFIDENT • FEEL PURPOSEFUL bethcaldwell@mailcity.com

  8. Building self-esteem: positive activities, ongoing support and living in “positive sense of self” bethcaldwell@mailcity.com

  9. TAP INTO A PERSON’S DIGNITY AND THEY WILL DO ANYTHING FOR YOU IGNORE IT AND THEY WILL NOT LIFT A FINGER

  10. MORE CRITICAL STAFF SKILLS • Non-verbal quality components • active listening • empathy • gentle and appropriate touching (sensitive to treatment plan) • general encouragement • descriptive praise • public praise, as appropriate bethcaldwell@mailcity.com

  11. DESCRIPTIVE PRAISE • SHORT • SPECIFIC • SINCERE bethcaldwell@mailcity.com

  12. ELEMENTS OF A POSITIVE RELATIONSHIP • SHOW AFFECTION ….. PROVIDE EMPATHY • SHOW CONCERN …. BE FLEXIBLE • BE THE PERSON’’S ADVOCATE • HELP THE PERSON SOLVE PROBLEMS • SPEND TIME WITH EACH CONSUMER • SHOW RESPECT …. HAVE FUN ….. BE PLEASANT • BE FAIR ….. BE ENTHUSIASTIC & ANIMATED bethcaldwell@mailcity.com

  13. Strength-based approach • Take care of and nourish yourself • Find the pony • Remember Mark Twain • Persist, even after teeth are broken • Focus on and connect with what is golden in consumers, families and staff bethcaldwell@mailcity.com

  14. Marcel Proust: “Let us be grateful to people who make us happy; they are the charming gardeners who make our souls blossom.” bethcaldwell@mailcity.com

  15. CONTACT INFORMATION Beth Caldwell, Caldwell Management Associates 413-644-9319 bethcaldwell@mailcity.com bethcaldwell@mailcity.com

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