Maintenance Service Request Tracking APP

1. Topcone Inc 11652 Porter Valley Drive Northridge CA 91326 w h i t e p a p e r apartment/commercial building maintenance How it works: Hello, Welcome to the universal Scan-N-Track mobile application. Our mission is to make many of your tracking and communication tasks easy, quick and cost effective. Here are the details of how the app will work for Maintenance Requests you receive from your tenants. 1. As a Property Manager, you will create an account on SCAN-N-TRACK back-office and manage your account via a multi-functional dashboard. Problems: 2. You will create a Scanner code (QR code) for Service Request from the Scan-N-Track application. For Tenant: Urgency: They need to reach you urgently in some cases Convenience: They need to do be able to make service requests quickly 3. The Scanner Code also allows you to set a SNTUID (Scan-n-track Unique id) Example ABC-Service (this is just and example, we can set a convenient one for you) 4. If you wish to use the QR code, Print and post the QR code in all the apartments 5. If you wish to use this SNTUID code, send it to all your tenants for them to enter when they need service. For Property Manager: Time & Resources: Each Call involves time and resources to take the requests from tenants Emotions: Sometimes, on calls, Property manager's resources have to handle / deal with tenants emotional reactions as well. Planning: Once request registered, the Property management has to plan it with the providers 6. The SNTUID code will be customized to enable the tenant to enter some information that you may need. Here is one such example of the data you may want from your tenants.. • Apartment or Office or Suite • Work Details • Permission to access premises. **Note, this can be customized by you at any time. 7. You will set up each tenant in the system with their cellphone number (needed) and email id (optional). Since there are many tenants, you can upload their data via excel sheet. (This will not be needed if you are using the API Route) 8. Each tenant downloads the free Scan-N-Track app from Apple store or Google App Store on their cell phone. Links to the app stores are given below. 9. When tenants need any service, they will enter the SNTUID you created and enter the info you need to collect from them into the Scan-N-Track mobile app. 10. The Request thus generated can be funneled directly to the service providers, like Electricians, Plumbers etc instantly by Text to their phone or email to the email account where you want to sent. 11. Data is available for export via excel as well. 12. You can monitor all the requests via the back-office. Solution: 13. For advance options – we can connect to your system via API Scan-N-Track addresses all the above problems for you, providing you an easy and customizable app. 14. The App collects the data that you have asked for, Plus the Phone number of the person who has entered the code. info@scan-n-track.com | www.scan-n-track.com | 818.635.6335 | iOS App: http://bit.ly/Scan-n-track | Android App: http://bit.ly/Scan-n-track_android