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Looking to Build WhatsApp Chatbot: Keep these Important Things in Mind

You can partner with a reliable WhatsApp Chatbot Development company to build your next custom Whatsapp chatbot solution for your business. Through WhatsApp business solution, your customers can directly reach out to you.

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Looking to Build WhatsApp Chatbot: Keep these Important Things in Mind

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  1. Looking to Build WhatsApp Chatbot:  Keep these Important Things in Mind Ever imagined a solution that enables your business customers to reach out to you directly on WhatsApp? What if your customers don’t have to undergo the boring, cumbersome process of contacting you on your official business helpline or email address? Wouldn’t it be amazing for your customers - they would just be a Whatsapp away from getting the support or help they need regarding your offered product or services. All such things are possible through an amazing business solution - called ​Whatsapp chatbot. You can partner with a reliable​​WhatsApp Chatbot Development​ company to build your next custom Whatsapp chatbot solution for your business. Through WhatsApp business solution, your customers can directly reach out to you, avoiding the long IVR process where they need to wait in queues to connect with your customer support team. They can ask their problems through WhatsApp to you and get answers directly from a ​custom WhatsApp Bot.

  2. But, wait! When it comes to building a​ bot for WhatsApp, ​there are certain things you should keep in mind to deliver a perfect user experience to your customers. Below are important points to consider when building a  WhatsApp bot: Register for WhatsApp Business API As a business owner looking to build a Whatsapp bot, you must know that there is a beta program running called WhatsApp business API. As of writing this data, there is no official Whatsapp Business Open API​​available for the general public​. ​So, in order to run a WhatsApp bot, you need to select an ​official solution provider​​who manages your application to use the API. For successful WhatsApp integration, you also need to submit your company details like name, URL and information of company representatives. This enables you to get access to WhatsApp Business API and approval to use the bot. Think about Customer Interaction & Conversation When building a bot for WhatsApp, the first thing you need to make sure is that your WhatsApp bot is able to answer the maximum number of questions your customer will have in their mind. To make this happen, you need to think of the dialogue or interactions that customers will have with you WhatsApp This also includes thinking about questions that your bot can’t answer directly. Keep WhatsApp UX Limitations in Mind Adding UI functionalities like quick replies, buttons, emojis, etc. are key to enhance the user experience while they interact with chatbots. Although, in the case of WhatsApp bots things are different! ​WhatsApp bot operates distinctively from other typical bots presents in the market. There are certain UI limitations that WhatsApp bot developers have to face. As of today, Whatsapp has support for text only.

  3. Image Source:​​https://i1.wp.com/haptik.ai/blog/wp-content/uploads/2019/07/WhatsApp-Menu.png?w=755&ssl=1 Therefore, the overall WhatsApp experience needs to be designed according to the textual inputs given by the user. This means the bot flow in WhatsApp should be user-driven (users asking or typing questions) rather than bot-driven (intuitive quick replies and buttons suggested by the bot itself). Use Chatbot Platform/Frameworks/Architecture For large scale enterprises, the chatbot app should be readily accessible across all major company channels and must also integrate with internal systems like CRM, SCM, etc. To build an enterprise-wide WhatsApp chatbot app, one can use popular chatbot development platforms like Flow XO, Bottr, etc. Such platform offers all the necessary tools or services that are required to build a feature-rich chatbot app for large commercial use. Test Until it's Perfect Before making your WhatsApp bot live, test it properly under a number of test case scenarios or ask questions that users will typically ask from your bot. Identify, fix and eliminate errors to improve the overall bot functionality. Summing Up Creating a WhatsApp bot alone is not an easy task. Keeping the above things in mind, you can save your valuable time, money and enhance the customer experience while building a WhatsApp chatbot. Also, you can connect with a​ custom chatbot development company like A3Logics​ to build your next tailormade bot app.

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