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Effective Communication with your Senior Management Team

Effective Communication with your Senior Management Team. Why do we communicate with senior management?. Requirement Raise profile Accomplish desired results Better decision making. Designing a Communication Plan for Senior Management. What does the institution value?

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Effective Communication with your Senior Management Team

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  1. Effective Communication with your Senior Management Team

  2. Why do we communicate with senior management? • Requirement • Raise profile • Accomplish desired results • Better decision making

  3. Designing a Communication Plan for Senior Management • What does the institution value? • How frequently should we report? • How should the data be presented?

  4. What is valued on your campus? • Strategic Plan Mission, Vision, Values • Assessment Accreditation Enrollment Student Services

  5. Frequency of Reports • Annual • Enrollment Term • Monthly • Weekly

  6. Presentation of Reports • Tables • Charts • Meaningful • Simplicity

  7. Digital Dashboard“Executive Dashboard” Business management tool to visually assess the overall success of core activities. Consolidate and display information in a format to allow senior management to review, analyze, and take action more quickly.

  8. Benefits of an Executive Dashboard • Visual – “at-a-glance” • Identify trends / potential issues • Benchmarking • Alignment of goals, objectives and initiatives with institution strategic plan • Better decision making – data vs. perception

  9. Metrics and Key Performance Indicators • Enrollment • Processing • Personnel • Reporting • Fund Management

  10. Enrollment • Percentage receiving merit based aid • Percentage receiving need-based aid • Percentage receiving Federal Pell Grant • Full-time vs. part-time aid recipients • Aid eligibility by program of study

  11. Processing • Students applying for aid • ISIR’s received • Students awarded • Verification • Loans processed • Phone calls / emails • Appointments – scheduled and walk-in

  12. Personnel • Turnover – professional / staff • Case load – include current and prospective students • Technology support • Training needs • Professional development

  13. Reporting Requirements • Common Data Set average loan indebtedness average percentage of need met • FISAP average work-study earnings annual number of FAFSA filers

  14. Fund Management This is the one guaranteed to always get the attention of the senior management team and ultimately the Board of Trustees - budget - fund raising

  15. Fund Management • Funding by source (federal, state, institutional) • Funding by type (gift-aid, work, loan) • Tuition discount rate • Need-based funding • Merit-based funding • Historical analysis

  16. Executive Dashboard • Provide information relevant to your institution and your situation • Present 5 – 9 items on any given report • Do not just identify the issue – -provide information regarding the cause -offer solutions if corrective action is needed

  17. Eileen DillsAssociate Vice President for Student Financial ServicesQueens University of Charlotte704 337-2367dillse@queens.edu

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