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Effective Communication

Effective Communication. Your Key to Professional Success. How Important is Communication?. Employers hire effective communicators Survey of Fortune 500 executives links communication skills to business success. Planning Your Purpose. General Purpose Entertain Inform Persuade

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Effective Communication

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  1. Effective Communication Your Key to Professional Success

  2. How Important is Communication? • Employers hire effective communicators • Survey of Fortune 500 executives links communication skills to business success

  3. PlanningYour Purpose • General Purpose • Entertain • Inform • Persuade • Specific Purpose • To inform the committee about the . . . • To persuade the board that . ..

  4. PlanningYour Structure • Preview • Present • Review

  5. Planning IncludesGood Writing • Thesis statement • Logical outline structure • Clear transitions between ideas • Concise, concrete language

  6. PlanningIncludes Practice

  7. Delivery • Eyes • Body • Voice • Clothes

  8. Effective Delivery Requires Eye Contact • Direct eye-to-eye contact • Sustained 5-10 seconds • Asks for acknowledgment

  9. Effective DeliveryRequires Good Posture • Posture • Stand tall • Balance weight forward • RELAX

  10. Effective DeliveryUses Movement • Movement • Voluntary, not involuntary • Purposeful • 2 steps--not the two-step

  11. Effective DeliveryUses the Hands • Hands • Natural gestures • Waist or higher • No hands in pockets • No nervous manipulators

  12. Effective DeliveryUses the Body • 92% of communication is non-verbal

  13. Effective DeliveryUses the Voice • Clear enunciation • Vocal energy • Avoid non-words • No gum!

  14. Effective DeliveryUses the Voice • Vocal Variety • Pitch • Rate • Volume • Vocal Energy

  15. Dress for Delivery Success • Clean and pressed • Comfortable • Well-fitting • Professional • No hats, jeans, or sneakers

  16. Effective DeliveryRequires Practice

  17. Using PowerPoint • Lighting • Aesthetic Appeal • The Two Most Important Rules

  18. Lighting and PowerPoint • Speaker needs light for non-verbal communication • Audience needs light to read / write • Effective projection requires a darkened room

  19. PowerPoint and Aesthetic Appeal • K. I. S. S. • Minimal Text • Clear Images • Strong contrast between text and background

  20. The Two Most Important Rules • Visual aids--not speaking notes • The fact that you can doesn’t mean that you should

  21. Effective Communication • Critical to your success • Starts with good planning • Requires practice • Uses the eyes, the body, the hands, and the voice purposefully • Uses visual aids effectively

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