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Enhancing E-Resource Management through Usage Statistics Reporting

Explore the history of usage statistics for e-resources, the role of ERM systems in reporting, challenges faced, and the impact of initiatives like COUNTER and SUSHI. Develop insights into data relationships, data elements, and questions ERMs can answer.

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Enhancing E-Resource Management through Usage Statistics Reporting

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  1. Connecting E-Resource Management Systems and Usage Statistics IFLA ERMS Satellite Meeting Cape Town, South AfricaAugust 16, 2007Oliver PeschEBSCO Information Services opesch@ebsco.com

  2. Overview • Brief history of usage statistics for e-resources • ERM systems are well suited for usage statistics • Reporting potential of the ERM • Challenges faced for successful reporting • COUNTER • SUSHI (Standardized Usage Statistics Harvesting Initiative) • Looking ahead

  3. Overview • Brief history of usage statistics for e-resources • ERM systems are well suited for usage statistics • Reporting potential of the ERM • Challenges faced for successful reporting • COUNTER • SUSHI • Looking ahead

  4. Timeline

  5. Timeline  …. …. • E-resource usage grows • online resources become significant • libraries need to measure use • not all vendors provide usage reports • reporting inconsistent

  6. Timeline  • ICOLC Guidelines for usage released • consortia buying more e-resources • troubled by lack of consistent reporting • developed guidelines for usage reporting • normalized terminology • set expectations for vendor reporting

  7. Timeline  • ICOLC Guidelines release 2 • Refined guidelines

  8. Timeline  • Project COUNTER formed • ICOLC guidelines helped, but… • Inconsistencies in counting and formatting • Libraries, publishers and aggregators formed COUNTER • Developed code of practice for… • Consistent, comparable and credible usage

  9. Timeline  • COUNTER code of practice – release 1 • Clarified terminology (consistent with other standards) • Addressed web log and double-click issues • Identified specific reports (journals and databases) • Specified formatting and delivery

  10. Timeline  • ERMI Committee formed • Managing e-resources problematic • Many libraries developing their own solution • Committee formed to collaborate on the on the problem • Work sponsored by DLF • Final report published in 2004

  11. Timeline  • First commercial ERM released • Innovative Interfaces, Inc. • Based on ERMI functional specifications • Served as a pilot to the ERMI work

  12. Timeline  • SUSHI Committee formed • Consolidated usage reporting being added to ERM systems. • Based on COUNTER Journal Report 1 • Effort to retrieve reports was great • Consistency issues continued • Standardized Usage Statistics Harvesting Initiative formed to automate and simplify

  13. Timeline  • COUNTER code of practice release 2 • Clarified formatting expectations • Added key data elements to reports • Introduced the need for an audit

  14. Timeline  • SUSHI released as draft standard • Efforts sponsored by NISO • Successful pilots completed late 2005 • Standard finalized in September 2006 • Introduced as draft standard for trial use

  15. Timeline  • SUSHI standard under ballot • Trial of standard was a success • Minor adjustments made to clarify and address concerns • Presented to ballot as Z39.93 in July

  16. Overview • Brief history of usage statistics for e-resources • ERM systems are well suited for usage statistics • Reporting potential of the ERM • Challenges faced for successful reporting • COUNTER • SUSHI • Looking ahead

  17. ERMs are suited for usage consolidation • Intended to manage all e-resources • Intended as a single place to record all information about those resources • Tie-in to global knowledge bases • Data relationships

  18. Data relationships Products Hosts Platform E-journals Hosts includes Packages/ Databases includes E-books

  19. Data relationships Publisher Published by E-journal Platform Hosted on Included in Hosted on Package

  20. Data relationships Blackwell Published by Abacus Synergy Hosted on Included in BlackwellSynergyCollection Included in EBSCOhost Hosted on AcademicSearchPremier

  21. Data elements (partial list) • Descriptive information • Package names, resource names, etc. • Identifiers • ISSNs, ISBNs, package identifiers, etc. • Subject headings • URLs (link to resource) • Rights and restrictions for content use • Coverage information • Cost information • Usage information • And much more... (ERMI identified more than 300 data elements)

  22. Questions an ERM can answer • Which packages and databases are available from a given vendor? • Which resources are included with a database or package? • In which databases and packages will a given resource be found? • On what platforms (interfaces) can a database or package be accessed? • What databases or packages can be accessed on a given platform? • What resources can be accessed on a given platform? • What resources were included in a given deal? • From what vendor(s)? • On what platform?

  23. Overview • Brief history of usage statistics for e-resources • ERM systems are well suited for usage statistics • Reporting potential of the ERM • Challenges faced for successful reporting • COUNTER • SUSHI • Looking ahead

  24. ERM systems and usage E-journal Platform Hosted on

  25. Data relationships Platform Packages/ Databases E-journals Synergy AcademicSearchPremier Abacus EBSCOhost BlackwellSynergyCollection

  26. Full text usage reports • Which journals are most/least used in the collection • Report by platform, or • Aggregate usage across all platforms • Summarize by platform to determine the platforms generating the most full text views

  27. Data relationships Cost Cost Platform Packages/ Databases E-journals Synergy AcademicSearchPremier Abacus EBSCOhost BlackwellSynergyCollection

  28. Cost analysis • Combine usage with cost data • Cost per use is an indicator of value • The higher the use, the lower the cost per use • Assist with collection management

  29. Cost analysis

  30. Combining Sorting and Cumulative Totals

  31. Link out reports • Uses link resolver and A-to-Z activity • A quick view of how the collection is being used • Identify most productive sources of links • Identify most used targets • Does not require loading vendor usage (but neither is it comprehensive)

  32. Database reports • Track searches and sessions • Discover which databases are being used • Use for marketing (perhaps patrons are not finding the databases) • Budget management

  33. Overlap analysis • Determine overlap between packages and databases • Includes coverage overlap as well as title overlap • Identify redundant packages or databases • Combined with usage data to determine which overlapping databases are most used

  34. Benchmark reports • Possible with hosted services • Compare a library with peer libraries • Collection analysis • Usage analysis

  35. Overview • Brief history of usage statistics for e-resources • ERM systems are well suited for usage statistics • Reporting potential of the ERM • Challenges faced for successful reporting • COUNTER • SUSHI • Looking ahead

  36. Challenges • COUNTER reports are key • Inconsistencies in formatting remain • Excel not the best format for loading into automated systems • Gathering and processing the reports is time-consuming • Many vendors • Many sites log in to • Many reports to pull • Many different procedures

  37. The Usage Statistics Gathering Enterprise for Libraries

  38. Challenges • COUNTER reports are key • Inconsistencies in formatting remain • Excel not the best format for loading into automated systems • Gathering and processing the reports is time-consuming • Many vendors • Many sites log in to • Many reports to pull • Many different procedures • Identifiers

  39. Overview • Brief history of usage statistics for e-resources • ERM systems are well suited for usage statistics • Reporting potential of the ERM • Challenges faced for successful reporting • COUNTER • SUSHI • Looking ahead

  40. Non-profit organization includes librarians, publishers and aggregators • Lead in the standardization of usage • How use is counted • How use is reported • “Consistent, credible, comparable” http://www.projectcounter.org/

  41. COUNTER Code of Practice • Code of Practice first released Jan 2003 • Release 2 released Jan 2006 • Code of Practice Addresses: • Terminology • Layout and format of reports • Processing of usage data • Delivery of reports http://www.projectcounter.org/code_practice.html

  42. COUNTER Usage Reports Journal Reports: • JR1: Full Text Article Requests by Month and Journal • JR2: Turnaways by Month and Journal Database Reports: • DB1: Total Searches and Sessions by Month and Database • DB2: Turnaways by Month and Database • DB3: Searches and Sessions by Month and Service Books and Reference Works: • Title Requests, Section Requests, Searches and Turnaways

  43. Journal Report 1:Number of Successful Full-Text Article Requests by Month and Journal

  44. Explicit report layout – “consistent”

  45. “Credible” – COUNTER Audit • Effective now, an audit must be passed for a vendor’s service to be compliant • Conducted by auditor certified accountant or by organization accredited by COUNTER (ABCE) • At vendor expense

  46. Overview • Brief history of usage statistics for e-resources • ERM systems are well suited for usage statistics • Reporting potential of the ERM • Challenges faced for successful reporting • COUNTER • SUSHI • Looking ahead

  47. SUSHI: Objectives • Solve the problem of harvesting and managing usage data from a growing number of providers. • Promote consistency in usage formatting (XML) • Automate the process

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