Advanced interoperability for Public Administration in Italy

1. Advanced interoperability for Public Administration in Italy Seminar in “ICT Service OrientedArchitectures” April 28th 2009 Marino Di Nillo Advanced Interoperabilty Unit at the Italian National Agency for Digital Administration - CNIPA

2. Cnipa – call for tender for interoperability services Legislation : • Art. 193 - Financial Law 2005 • art. 2, sub. 3, lett. b) and c) DPCM 31.5.2005 • Lawdecree n.42, 2005 Cnipa defined two set of services and published in 2006 a call for tender based on the following pillars: • Servicesdefinedby CNIPA in termsof: • Service technicalspecifications • SLA • dimensioning system • price listbased on dimensionalparameters • Differentprovidersrequiredforlot 1 and lot 2

3. Interoperability services for public administrations on SPC • Web sites hosting • Web site design • Web contents editing & publishing • Workstation management • Wan & Lan management • System management • Asset management • Electronic mail • Certified e-mail • Unified messaging • Domain Gateway (Porta di dominio) • Applicative Cooperation Telecom Italia-Elsag-Datamat-Engineering EDS Italia -Almaviva

4. Advanced Interoperability services in SPC Set of services n.1 • Web Hosting • Web site design and implementation • Technical support for content editing and publishing • Web interface for existing applications • Workstations management • Wan and Lan Management • System management • Asset Management • Performance Application Monitoring

5. Advanced Interoperability services in SPC • Set ofservices n.2 • Dedicated e-mail service • Certified e-mail service • Videocommunication and collaboration service • ApplicationCooperation service: • Domain Gateway • SupportforApplicationintegration • XML firewalling service • Identification, autentication, authorisation service

6. Advanced Interoperability services in SPC Buying and using services • Definition of service’s need (Administration) • Contract signing : in the case Public Administrations need services, they must sign a contract linked to the CNIPA’s framework contract (they don’t need to publish a call for tender) • Submission of Implementation Project (Provider) • Service implementation and provisioning (Provider) • Test (provider, CNIPA, Administrations) • Services running (Provider) • Using Services (administrations/citizens)

7. Service Data Center Eitherwinnerfor set n.1 or winnerfor set n.2, implemented (asrequiredbytechnicalspecifications) a Service Data Center dedicatedto the Public Administrationservices Some Data Center requirements : • Two SPC link via twodistinct SPC providers • Two Internet link via twodistinct SPC providers • Hosting of help desk (first and secondlevel) • SLA control and monitoring • AutomaticBilling • Logging on Service usagebyAdministrations • Web publishingof SLA Report and logging • Security requirements • Training and consulting

8. Advanced Interoperability services in SPC Rulesadoptedfor Service’s Price determination Set up, foreach service, ofdimensionalparameters, in ordertoestablish the price of the services Unit price defineddepending on the set ofquantityof service needed Set up of a price list, annexedto the frameworkcontracts, definingunit price foreach service

9. Advanced interoperability services in SPC The amountofmoneyfor the each service anAdministrationneeds, isetablisheddepending on : • Amountof service the Administration include in his service’s needsdocument • The applicable price parametersforthatquantity (included in the price listannexedto the frameworkcontract)

10. Advanced Interoperability services in SPC Dimentional parameters Web hosting • Number of users in an hour (the most used ) • Number of pages “clicked” in the most used hour • Mass memory needed Technical support for content editing and publishing • Number of branches in the tree of contents • Number of pages • Percentage of content change needed • Quickness in content change implementation

11. Advanced Interoperability services in SPC Web site design and implementation – dimensional parameters • Number of branches in the tree of contents • Number of pages • Number of function points required Web interface for existing applications – dimensional parameters • Number of Function points of the existing applications which are affected by the interface

12. Advanced Interoperability services in SPC Workstations management – dimensional parameters • Number of workstations • Number of sites with on-site service • Number of workstations per site (for on site served sites) Wan & Lan management – dimensional parameters • Number of network devices to be managed

13. Advanced Interoperability services in SPC System management– dimensional parameters • Class of server (classification based on server complexity) • Number of sites with on-site service • Number of servers per site (for on site served sites)

14. Advanced Interoperability services in SPC Asset management – dimensional parameters • Number of managed contracts • Total number of items included in the contracts Application Monitoring Service - dimensional parameters • Number of processes to be monitored • Number of technological chains per process

15. Advanced Interoperability services in SPC Dedicated mail service - dimensional parameters • Number of mailboxes (unit price depending on the amount of items) • Service delivery type (standard/on-site) • “archiving” features • “unified messaging” features Certified mail service – dimensional parameters • Number of mailboxes (unit price depending on the quantity of items) • “archiving” features

16. Advanced Interoperability services in SPC Applicative co-operation services – dimensional parameters • Domain Gateway type • Domain gate throughput • Number of phases included in the service ( Set up, composition, Coordination, integration and publication) Firewall XML • Number Numero di firewall XML acquisiti (unit prices per class of throughput) Identification, Authentication, Authorization • Number of users to be managed

17. Some numbers about set #1 and set #2 of services

18. Report

19. Report

20. Report

21. A service definition sample: email • Compliance with the following standard: • SMTP (RFC 2821,RFC 822, RFC 1123, RFC2156) for text messages; • MIME S/MIME (RFC 2045, RFC 2046, RFC 2047, RFC 2048, RFC 2049, RFC 2633) for encrypted messages and digitally signed messages; • DSN (RFC 1891) delivery status notification support • Service available only via User Identification; • Service managed at the Service Centre; • Level 1 and Level 2 help desk based on a trouble ticketing system for problem management • Mailing list management • Mailbox size: • 300 MB for 90% of the total amount of mailboxes • 1 GB for 10% of the total amount of mailboxes

22. A service definition sample: email • Mailboxe’s daily backup • Availability via POP, SMTP, IMAP and via their secure versions (over TLS), HTTP, HTTPS • Availability via PDA and via Smartphones • Antivirus functionalities working on the following protocols: POP, SMTP, IMAP, HTTP • Antispam mechanism

23. A service definition sample: email • Service mode: • Fullyoutsourced (default) • On site (on demand and withadditionalcharge) • Optional features: • Archiving(on demand and withadditionalcharge) • Unifiedmessagingfeatures(on demand and withadditionalcharge) • Unit price etablished per mailbox • Unit price established in a quantitydependent way • Additionalchargeforoptions

24. A service definition sample: email Different unit price for different brackets:

25. A service definition sample: email

26. Thank you Marino Di Nillo dinillo@cnipa.it