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M aintenance E fficiency & C ost E ffectiveness Initiative

MQA Peer Exchange October 12, 2004. M aintenance E fficiency & C ost E ffectiveness Initiative. Robert M. Peda, P.E. Director, Bureau of Maintenance & Operations, PennDOT. The Mission. Reduce Expenses through Improved Efficiency

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M aintenance E fficiency & C ost E ffectiveness Initiative

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  1. MQA Peer Exchange October 12, 2004 Maintenance Efficiency & Cost Effectiveness Initiative Robert M. Peda, P.E. Director, Bureau of Maintenance & Operations, PennDOT

  2. The Mission • Reduce Expenses through Improved Efficiency • Continue to provide a seamless level of service to the public • Lower Cost of Operations and Improve Efficiency • Redirect available funds and labor to improve roadways • Use more of the available funds to repair roads and bridges • Lower the average age of equipment to improve the efficiency of Department Force Work • Redirection of labor hours gained from improved efficiency • Proactive Management of Maintenance Programs • Measure, Measure, Measure! = High visibility of results = Accountability = Continuous Improvement

  3. Project Delivery Economic Stimulus Management and Productivity System Preservation How does MECE “connect” with the Governor’s Initiatives for PennDOT? Well maintained Highways and bridges are a key to the efficient and effective delivery of services and goods. The MECE Initiative

  4. MECE Steering Committee Recommendations • Total of 93 Recommendations • District Executive’s Selected Top 10 Priority Initiatives • Buy-in from Executive Management • Support of AFSCME • Current Focus on Top 10

  5. Top 10 MECE Initiatives County Maintenance Measurement Tool (CMMT) Electronic Winter Materials Management Program Fleet Optimization Department & Rental Winter Trucks, Agility & Light Vehicles, Other Core Equipment Planning and Scheduling Budget & Resource Balancing Methodology, Maintenance Manual Chapter 3 Training Update the Managing Highway Maintenance Modules Assess and Improve the Current Maintenance Training Structure Develop a Training Program for Pavement Management Practices Develop and Provide Access to Summary Reports Used to Assess Performance and Efficiency Issue a Revised State Vehicle Assignment Policy Update and Issue Maintenance Staffing Guidelines and Develop a Model County Non-PMO Structure 1 - 2 - 3 - 4 - 5 - 6 - 7 - 8 - 9 - 10 -

  6. Maintenance Efficiency & Cost Effectiveness Initiative M.E.C.E. County Maintenance Measurement Tool(CMMT) Today’s Discussion

  7. MECE CMMT Objective To develop a County Maintenance Measurement Tool that will establish standard measurements and criteria for core maintenance business functions.

  8. MECE History of PENNDOT Measures • Redbook (1970’s to 1980’s) • County Accreditation (1980’s) • Highway Pride (1993-96)

  9. MECE Core Maintenance Functional Areas • Efficiency • Planning • Quality • Equipment • Winter Services • Safety • Materials Management • Customer Service • Environmental Quality

  10. 1. Efficiency (1 Measure) Maintenance Activity Cost Effectiveness • To improve maintenance efficiency and cost effectiveness and identify best practices through comparative analysis.

  11. 2. Planning (3 Measures) Plan Adherence • To determine the degree of management control over production in the top ten maintenance activities by man-hours. Payroll QA • To measure the completion of the MORIS Highway Payroll as outlined in the Highway Foreman’s Manual.

  12. 3. Quality (3 Measures) Work Zone Traffic Control QA • Department Force work zones meet the minimum requirements established by regulation, policy, procedure and directive. Maintenance Activity QA • To assure that the quality of work performed in selected activities by Department Forces meet the minimum quality standards.

  13. 4. Equipment (3 Measures) Equipment Optimization • To ensure the effective and efficient utilization of all maintenance equipment. Equipment Preventive Maintenance QA • To assure that all applicable preventive maintenance policies are adhered to and that the Department’s fleet is properly maintained. County Maintenance Shop Efficiency • To measure the efficiency and cost effectiveness of the County Maintenance shop activities.

  14. 5. Winter Services (3 Measures) Operations Efficiency • To provide the correct level of service to achieve cost effectiveness through a winter materials management program. Training • To provide required winter services training for all County Maintenance field employees. Preparedness • To ensure that the County Maintenance Organization complete winter preparedness activities.

  15. 7. Safety (2 Measures) Correction and Management Personal Injuries • To identify and implement corrective actions that will lower the Department’s disabling Injuries. Preventable Fleet Accidents • To identify and implement corrective actions that will lower the Department’s fleet accidents.

  16. 7. Materials (1 Measure) Inventory Control • To assure that appropriate inventory levels and control measures are in place and adhered to.

  17. 8. Customer Service (1 Measure) Customer Service • To monitor the County Maintenance Organizations’ responsiveness to customer-generated concerns.

  18. 9. Environmental QA (1 Measure) Stockpile Quality Assurance Score • To maintain environmentally safe stockpile areas in compliance with applicable SEMP programs.

  19. PROJECTED SAVINGS Efficiency • Over $4.6 million Winter Material • Over $3.0 Million Equipment • Over $5.4 Million Material • Over $5.9 Million

  20. MECE Questions?

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