Professional Development Workshop For Managers of Core Facilities Lori Palfalvi, NURAP

1. Professional Development Workshop For Managers of Core Facilities Lori Palfalvi, NURAP Phil Hockberger, Office for Research Paul Corona, Human Resources

2. Mission The Northwestern University Research Administration Professionals (NURAP) brings together staff from across the university with the aim of improving institutional cohesiveness in research administration and fostering professional excellence among its members. With an emphasis on operations and organizational management, NURAP will provide an educational forum to discuss current policies, exchange best practices/ideas and network. 2 2

3. MEMBERSHIP BENEFITS • Opportunities for Training and Education • seminars and information sessions • reference materials (e.g., NCURA TV) • travel scholarships • Opportunities for Professional Development • meet and network with your peers • exchange ideas for best practices 3 3

4. NURAP STEERING COMMITTEE Lori Palfalvi, President, Feinberg School of Medicine, Department of Medicine Katherine O’Donnell, Vice President, Office of Sponsored Research, Evanston Alden Chang, Secretary, Office of Research Development Elizabeth Adams, McCormick School of Engineering and Applied Sciences Research Administration Sheri Carsello, School of Communication Research Administration Frank Cutting, Accounting Services for Research and Sponsored Programs Eliza Earle, Weinberg College of Arts and Sciences Research Administration Krista Galvin, McCormick School of Engineering and Applied Sciences Research Administration Daniel Rademacher, Robert H. Lurie Comprehensive Cancer Center Rebecca Weaver-Gill, The Transportation Center, McCormick School of Engineering and Applied Sciences Research Administration Jamie Young, Office of Sponsored Research, Chicago 4 4

5. HOW TO JOIN • NURAP is open to all University employees interested in sponsored research administration • You can find the membership form on NURAP’s website: http://research.northwestern.edu/nurap • Future topics include account closeout, ARRA reporting, social networking, electronic proposal development, and developing research funding. 5 5

6. Performance Evaluation of Core Facilities Philip Hockberger Director of Core Facilities Office for Research

7. Current Performance Metrics • Annual Report • Annual User Survey

8. Current Performance Metrics • Annual Report • Overall Mission of the Facility • Organizational Structure and Governance • Personnel • Equipment and Services • New Equipment and Services • Locations of Personnel and Equipment • Grant Support • Facility Users

9. Current Performance Metrics • Annual Report (con’d) • Self-Evaluation • Outreach Activities • Budgets • Signatures • Appendix

10. Current Performance Metrics • Annual User Survey • Staff Knowledge and Expertise • Responsiveness of Staff • Training Opportunities • Ease of Scheduling • Services Provided • Core Accessibility • Timeliness of Service • Quality of Service • Cost of Service

11. Current Performance Metrics • Annual User Survey (con’d) • Overall Service • Would you use this Core again? • Would you recommend this Core to a colleague? • Other issues?

12. New Performance Metric • Annual “Spider Diagram”: The Balanced Scorecard • Resource Management • Educational Outreach • Scholarship • Personnel Performance & Job Satisfaction • Customer Satisfaction • Communication of Services www.scup.org/PHE April-June 2009 issue “Dueling Scorecards”

15. New Performance Metrics • Involvement in Undergraduate and Graduate Education • Development of User Workshops & Courses • Open Houses • Database of User Publications • Database of User Grants • Attendance at Technical Course & National Meetings

16. New Performance Metrics • Graduate Courses • Managers as Course Directors • Faculty as Lecturers (when appropriate) • Laboratories utilizing Core Facilities • Permission of The Graduate School • Looking for Pilot Projects • Do we need a Teaching Workshop? • User Workshops & Courses • Does not require permission of The Graduate School

17. New Performance Metrics • Database of User Publications & Grants • Needed if data generated in Core Facility • Required for NIH- and NSF-supported Facilities • Mechanism needed to obtain this information – e.g., PI discounts for use of facility • Committee needed to explore how to facilitate this?

18. New Performance Metrics • Attendance at Technical Courses and National Meetings • Membership in National Organizations • GLIIFCA (Great Lakes International Imaging and Flow Cytometry Assoc.) • ALMA (Assoc. of Laboratory Managers) • ABRF (Assoc. of Biomolecular Resource Facilities) • Travel Grants from OR (cost sharing required) • Lab Manager Boot Camp

19. Lab Manager Boot Camp - 
One Mission: To Be a Better Lab Manager Location:  Pittcon 2009, Room W192C, McCormick Place, Chicago IL
 Date: Tuesday, March 10, 2009 from 1PM to 5PM
 Cost: Free to registered Pittcon attendees 
Who: Scientists at any point in their career

20. Lab Manager Boot Camp • included three sessions: • Lab Wars: Solutions to Sticky Situations in the Lab —featuring  LabAct™Lab • an educational management program using improv theater to explore problems and solutions to common lab situations • Budgets: Dollars, Sense, and Science • Open Forum and Panel Discussion

21. Additional Opportunities • CF Managers Seminar Series • Run by Managers of Core Facilities • Aimed at targeting New Technologies • Could be Academic or Corporate Speaker • Supported by OR • Volunteer needed to coordinate it – in collaboration with NURAP luncheon series? • Lab Manager Magazine (www.labmanager.com)

22. Performance Evaluation of Core Facilities • Electronic copy of presentation – will send via Listserv • Contact information: • p-hockberger@northwestern.edu • erin-wallace@northwestern.edu

23. Performance Excellence Program Paul Corona Learning & Organization Development Human Resources