1 / 12

Keys to Success in Broadband

Keys to Success in Broadband. Customer Retention Call Center Performance Effective Supervision Fundamental Selling Skills Installer Proficiency Professional Empowerment. The Jones/NCTI Suite of Courses. View Tech Career Path. The Hard Part:.

sean-sellers
Download Presentation

Keys to Success in Broadband

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Keys to Success in Broadband • Customer Retention • Call Center Performance • Effective Supervision • Fundamental Selling Skills • Installer Proficiency • Professional Empowerment

  2. The Jones/NCTI Suite of Courses View Tech Career Path

  3. The Hard Part: • Deciding where you want your career to go! Do any of these titles sound appealing? • Installer • Service Technician • Maintenance Technician • Network Technician • Management

  4. The Easy Part: • Jones/NCTI’s Master Technician Program is designed specifically to provide you with a clear path to your goals. • We guide you through a suite of courses to get you to where you want to be in your career…FAST.

  5. Jones/NCTI’s Master Technician Program An industry recognized way of identifying the best of the best in the industry

  6. Typical Career Path

  7. Don’t Take Our Word For It… “I have the Jones/NCTI Master Tech Customer Premise and HFC Networks awards. It was well worth the time and effort. My company paid for the courses and I got a raise with each course I completed. I believe the courses distinguished me from the other candidates when I applied for a recent promotion.” “Even though I have been promoted to another department, I am happy to have both the Jones/NCTI Installer and Installer Tech courses under my belt. I can go back to our operations department anytime I want and probably get a job in a pinch.” “I can’t promise you that having Jones/NCTI certifications will land you a cable job BUT it will help compared to someone who doesn’t. Having a good basic foundation is always a plus.”

  8. The Student Experience • Highly Interactive • On Your Schedule • Video Rich • Captivating • Fresh Relevant and Current Content

  9. A Course at a Glance… Installer Provides new installers with the skills necessary to build a solid foundation of installation techniques and offers experienced technicians a chance to update their skills on the very latest technology. • Accurately represents real work situations • Supports over 700 KSA’s for SCTE’s BPI Certification • Highly Interactive Video Simulations • Includes up to date Fiber Drop Installation Methods

  10. Frequent interactive exercises throughout the course Park Safely and Courteously Activity Demo Cones Interaction

  11. Video Presentation • Now back to the video

More Related