'Determine strategies' presentation slideshows

Chief Officer Training Curriculum

Chief Officer Training Curriculum. Operations Module 16: Dormitory Simulation Exercise. Objectives. Identify construction features of dormitories Identify firefighting problems inherent in dormitory construction Establish incident objectives Determine strategies. Objectives (continued).

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21 st Century Task Force

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Chief Officer Training Curriculum

Chief Officer Training Curriculum. Operations Module 17: Grain Elevator Simulation Exercise. Objectives. Identify the critical cues required to manage a grain elevator incident Establish incident objectives Determine strategies Select tactics. Objectives (continued).

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CHAPTER SEVEN

CHAPTER SEVEN. Handling Difficult Customer Encounters. L EARNING O BJECTIVES. Recognize different personality types Use Emotion-Reducing Model Determine strategies to use Exhibit confidence Develop internal customer relationships Use 5-step Problem-Solving Model. D IFFICULT C USTOMERS.

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