'Empathize' presentation slideshows

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Complaining About Others and Making Suggestions

Complaining About Others and Making Suggestions. Unit 14 Part 2. Making complaints about:. PETS CHILDREN ROOMMATES/SPOUSE/PARENTS NEIGHBORS. PETS. PETS. BITE COME SHED MEOW LICK JUMP-ON BARK. CHILDREN. SPILL BE-LOST STEAL NOISE BREAK AFRAID COMPLAIN FIGHT FORGET.

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ATTENDING

ATTENDING. Effective attending: Tells the other person you are with them Puts you in a position to listen In his book The Skilled Helper , Gerard Egan identifies 'microskills' involved in attending. He uses the acronym SOLER: S Face the person S quarely O Adopt an O pen posture

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