A Bot Driven World
Have you used a website and had a chat box pop up asking if you needed help? Or maybe you clicked a customer service button and got a chat window? You might have seen this while using Facebook, Skype, or Slack. These chat windows aren’t connecting you to a person. They’re connecting you to a chatbot. A chatbot is a computer simulation of human conversation. The technology has been developed for decades but it has reached a point now where chatbots are trusted by businesses to handle customer service and ordering tasks on websites. But do they work? Chatbots require rethinking of the end to end customer journey from acquisition to fulfillment and service. For more details about Chatbots visit at https://magnetoitsolutions.com/services/chatbot-development
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