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A Bot Driven World

Have you used a website and had a chat box pop up asking if you needed help? Or maybe you clicked a customer service button and got a chat window? You might have seen this while using Facebook, Skype, or Slack.<br><br>These chat windows aren’t connecting you to a person. They’re connecting you to a chatbot. A chatbot is a computer simulation of human conversation. The technology has been developed for decades but it has reached a point now where chatbots are trusted by businesses to handle customer service and ordering tasks on websites. But do they work?<br><br>Chatbots require rethinking of the end to end customer journey from acquisition to fulfillment and service.<br><br>For more details about Chatbots visit at https://magnetoitsolutions.com/services/chatbot-development

niteshbehani
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A Bot Driven World

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  1. BOT WORLD BY NITESH BEHANI

  2. Evolution of Technology

  3. The problems with the web & Apps • Mobile messenger domination. • Difficulty in optimizing a website in search engines and app discovery in a crowded app store. • Higher user acquisition cost.

  4. Trend of BOTS “the new apps”

  5. Integration support to major Messaging Platforms

  6. Chat Bot??

  7. Traits of a good Bot….. • Should make life easier by situational awareness. • Extended support. • Intent and behavior models. • Realtime analytics.

  8. Our own dummy Chat Bot, try searching for API-Ai-Test Community in Fb Messenger….

  9. How chat bots function Chat bots can be classified into two types: • Function based on AI. • Functions based on rules.

  10. AI based approach • Have brain and NLP(natural language processor). • Convert knowledge through learning into powerful decision. • Addition of a layer of intelligence.

  11. Rule based approach • No artificial intelligence. • Act in a sequential way and trained to do one thing. • Communicates in a structured manner.

  12. Bots can be a boon for industries.

  13. Our approach to Chat Bot designing. We are using Google API.AI now known as Dialogflow which provides a conversational interfaces powered by artificial intelligence and machine learning experience. Basic steps involved are: • Create the agent. • Create the entities. • Create the intents. • Test our agent. • Integrate with messaging platforms – Facebook, Twitter, Line, Skype etc.

  14. Get a Bot for your business… Email me at nitesh@magnetoitsolutions.com for designing your own custom Bot

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