'Point counterpoint' presentation slideshows

Chapter 4 Enhanced Version Exhibit / Tables Customer Interface Chapter October 23, 2000

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On Video

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3 Worlds Meet

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Structured Academic Controversy

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WHO IS MR.L?

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Point/Counterpoint: Sometimes Blowing Something Great /tutorialoutletdotcom

FOR MORE CLASSES VISIT www.tutorialoutlet.com Point/Counterpoint: Sometimes Blowing Your Top is a Good Thing POINT Anger is discussed throughout this chapter for a reason: It's an important emotion. However, what about our responses to feeling anger? Work cultures teach us to avoid showing any anger at all, lest we be seen as poor service providers or, worse, unprofessional or even deviant or violent. While, of course, there are times when the expression of anger is harmful or unprofessional, we've taken this view so far that we now teach people to suppress perfectly normal emotions.

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