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Satisfaction studysm mid - PowerPoint PPT Presentation

Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM

J.D. Power and Associates 2002 North America Hotel Guest Satisfaction Study SM. Luxury Market Segment Overall Satisfaction Index. Four Seasons Hotels and Resorts The Ritz-Carlton Luxury Market Segment Average. Finishing at or below segment average: Fairmont Hotels & Resorts.

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Satisfaction studysm mid - PowerPoint PPT Presentation

Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM