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Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM

J.D. Power and Associates 2002 North America Hotel Guest Satisfaction Study SM. Luxury Market Segment Overall Satisfaction Index. Four Seasons Hotels and Resorts The Ritz-Carlton Luxury Market Segment Average. Finishing at or below segment average: Fairmont Hotels & Resorts.

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Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction Study SM

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  1. J.D. Power and Associates 2002 North America Hotel Guest Satisfaction StudySM Luxury Market Segment Overall Satisfaction Index Four Seasons Hotels and Resorts The Ritz-Carlton Luxury Market Segment Average Finishing at or below segment average: Fairmont Hotels & Resorts. Not shown due to small sample size: Inter-Continental Hotels and Resorts, Le Méridien Hotels and Resorts, The Luxury Collection, Sofitel, St. Regis Hotels & Resorts and W Hotels. It is not appropriate to compare index scores between different market segments. Upscale Market Segment Overall Satisfaction Index Embassy Suites Hotels Renaissance Hotels and Resorts Westin Hotels & Resorts Hyatt Hotels & Resorts Marriott Hotels, Resorts and Suites Omni Hotels Upscale Market Segment Average Finishing at or below segment average in alphabetical order: Adam’s Mark Hotels & Resorts, Crowne Plaza Hotels and Resorts, Doubletree Hotels & Resorts, Hilton Hotels & Resorts, Radisson Hotels & Resorts, Sheraton Hotels & Resorts, and Wyndham Hotels & Resorts. It is not appropriate to compare index scores between different market segments. Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.

  2. J.D. Power and Associates 2002 North America Hotel Guest Satisfaction StudySM Mid-Price Full Food Service Market SegmentOverall Satisfaction Index Hilton Garden Inn Courtyard Holiday Inn Select Holiday Inn Hotels and Resorts Mid-Price Full Food Service Market Segment Average Finishing at or below segment average in alphabetical order: Best Western, Clarion Hotels, Four Points by Sheraton, Howard Johnson, Quality Inns, Hotels and Suites, and Ramada Inns. Not shown due to small sample size: Wyndham Garden Hotels. It is not appropriate to compare index scores between different market segments. Mid-Price Limited Food Service Market Segment Overall Satisfaction Index Country Inns & Suites Hampton Inns & Suites Drury Hotels Holiday Inn Express Mid-Price Limited Food Service Market Segment Average Finishing at or below segment average in alphabetical order: Baymont Inns & Suites, Comfort Inns, Comfort Suites, Fairfield Inn, La Quinta Inn, Sleep Inn and Wingate Inn. It is not appropriate to compare index scores between different market segments. Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.

  3. J.D. Power and Associates 2002 North America Hotel Guest Satisfaction StudySM Economy/Budget Market Segment Overall Satisfaction Index Microtel Inns & Suites Super 8 Motels Ramada Limited Economy/Budget Market Segment Average Fnishing at or below segment average in alphabetical order: Days Inn, Econo Lodge, Knights Inn, Motel 6, Red Roof Inns and Travelodge. Not shown due to small sample size: Budget Host and Rodeway Inn. It is not appropriate to compare index scores between different market segments. Extended Stay Market Segment Overall Satisfaction Index Residence Inn Homewood Suites by Hilton Extended Stay Market Segment Average Finishing at or below segment average in alphabetical order: AmeriSuites, Candlewood Suites and Hawthorn Inn & Suites. Not shown due to small sample size: AmeriHost Inns, Extended Stay America, MainStay Suites, SpringHill Suites, TownePlace Suites and Villager. It is not appropriate to compare index scores between different market segments. Source: J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM Charts and graphs extracted from this press release must be accompanied by a statement identifying J.D. Power and Associates as the publisher and the J.D. Power and Associates 2002 North American Hotel Guest Satisfaction StudySM as the source. No advertising or other promotional use can be made of the information in this release or J.D. Power and Associates study results without the express prior written consent of J.D. Power and Associates.

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