1 / 7

Differentiating VIP Service - Adding the “WOW” Factor to your Service”

Differentiating VIP Service - Adding the “WOW” Factor to your Service”. BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil. Past Great service for the price of a ticket Current- Cooperation Loyalty programs Concierge services (car, hotel, airline) Future – Convergence

seda
Download Presentation

Differentiating VIP Service - Adding the “WOW” Factor to your Service”

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Differentiating VIP Service - Adding the “WOW” Factor to your Service” BWBTA - July 2014 Presented by Tinu Ige, Perq Soleil

  2. Past • Great service for the price of a ticket • Current- Cooperation • Loyalty programs • Concierge services (car, hotel, airline) • Future – Convergence • Ultra service for the 1% • Apartment-sized space on aircraft • Single source for service VIP Service Trends

  3. TMC Services VIP Executive Service Platform (Concierge) • Dedicated or designated '24/7 VIP counselors • Reconfirmation of air, car, hotel bookings • Frequent flyer services • Flight upgrades, waitlist clearance • Companion travel bookings • Sold out' hotel resolution TMC Industry

  4. Can “flying” be fun? Hidden level of ‘truly VIP service” • First Class Travel o Premium Chauffeur Drive o Inflight experience • Business Class Travel o Airport experience o In flight experience • Economy Class Travel o Family experience o Mood lighting Airline Industry

  5. 24 hour concierge service • Premier access to unique occasions and events • Guest profile maintenance, allowing for personalized visits • Complimentary luxury hotel car access • Club lounge • Business Center /Comp Wi-Fi • Flexible check-in / check-out Hotel Industry

  6. Morning coffee or water • Morning paper • Meet and greet • $11M insurance on for clients • Reconfirmation for all bookings • Phone app • Background checks • Driving record • VIP agents Car Service Industry

  7. Loyalty Club Membership with Elevated Status • Upgrades • VIP Service • Meet & Greet • Rewards • Counter By-Pass/ Expedited Service at airports • Delivery to the client office • Luxury/ Exotic Vehicle Selection • Dedicated Account Managers for assistance with special requests and resolution of account concerns Car Rental Industry

More Related