HP Universal CMDB, Configuration Manager & UD 10.x: what's new?

1. HP Universal CMDB, Configuration Manager & UD 10.x: what's new? Ken Herold, Enterprise Software Consultant Ken.herold@hp.com October 2014

2. Product Releases ! • If you’re still running UCMDB 8.0x, it’s time to get the upgrade going!

3. BSM - Availability Management HP Universal CMDB The foundation for your Configuration Management System SM - Incident & Problem Management HP Universal CMDB Single Version of Truth MDR’s XS – IT Financial Management Direct Value Integrate Federate Display Search Simulate Report Value by Enablement Normalize, Enrich orReconcile DCT – Data Center Transformations Universal Discovery Continuity & Compliance - CM Model UDM, Standardize & Set Policies IT Environment AM/UD - License Compliance Management

4. HP Universal CMDB 10 The right user interface for the right user UCMDB Browser UCMDB Admin UI Configuration Manager • Available to all usersinthe IT organization • No learning curve • Search CIs, consult related data, explore dependencies, edit properties and more… • Used by UCMDB Adminsandpower users • Requires deep knowledge • Manage security, discovery, integrations, reconciliation, modeling and more… • Used by Config. Managers and business owners • Ensure data quality, standardization, business continuity, authorized state and more…

5. HP UCMDB Web Browser • New visualization for real time visibility

6. HP Universal CMDB 10 5 steps to gain more value from your UCMDB 1 Achieve more value with Universal CMDB 2 3 4 5

7. User Perspectives

8. An end-user perspective: The Application Owner The Change Manager The Operations Support

9. Scenario I: The Operations Support Engineer • Troubleshoot a performance issue on a Unix server. • Find the server via the UCMDB Browser • Learn what changed on this server • Identify the owner of the server • Create a ‘Request for Change’ (RFC) in SM • Export UCMDB Browser data to PDF and Excel to report to other users

10. Use the UCMDB Browser for actionable results Search Understand • Powerful search engine • Natural search queries • Logical / Phrase searches “all nodes changed last week” “67.247.7.122 and 67.247.7.123” “windows 7 with Oracle 11g” • Manage & Consume data • View CI properties • Update manual data for select properties • Scroll between search results, and widgets data • Understand • Changes and Impact • See any property change compared to previous chosen time period • Understand which application and services might be impacted New in 10 New in 10

11. Learn what change in your configuration Choose the time frame Using the UCMDB Browser History widget See what changed See what changed ! • With UCMDB 10, all attributes are tracked for change. Any CI, Any attribute!

12. New in 10 Export Browser data to reports Widgets data to PDF Widgets data to Excel Search results to Excel

13. Scenario II:The application owner • Comprehensive management of your application. • Model application and services • Use the service definitions in: BSM, Service Manager (SM), CM, Scorecard • Ensure right service architecture, proper management and availability • Learn what changed in your application

14. Model services and use them in: SM, BSM, CM • Model services in the UCMDB Browser • Application owners can map more services, faster • Easily update application maps • Administrators control the application templates • Service definitions are used in BSM, SM, Scorecard • Understand the impact of planned changes • Measure the availability of your application • See the cost to run your business • Use CM to manage application policies • Is my application running in true high availability? • Are my clusters configured right? • Do changes conform my policies? New in 10

15. Manage Compliance and Policies With Configuration Manager Save costs, reduce outages and ensure high availability Data Quality Policies High Availability Policies Similarity Policies • Do I have all the information I need about my services, applications and servers? Is my production architecture resilient to single point of failures? Do the servers in my productions look alike to those in the DR?

16. High Availability Policies You planned for it, but is your architecture really resilient? • Identify single point of failures • Identify clusterswhich are not resilient • Running on the same geographical location • Running 2 different servers ! • These J2EE clusters have a single point of failure

17. Scenario III:The Change Manager • Use UCMDB data for effective change management . • Understand the impact of a planned change on applications and services • See the actual information of a CI, before making a change • Validate that changes achieved correct and authorized state

18. Smarter change management integrating SM and UCMDB Browser • Embed the UCMDB Browser in Service Manager • Get all the information on a CI before making a change • See the CI in a context of its environment • Check the potential impact of the change • View Incidents, RFCs and Problems in the Browser • shows open changes, incidents and problems • In the context of a single CI or aggregated to the application level • Control changes, and authorize state in CM • Drive changes from configuration standards • Validate planned changes • Detect unplanned changes and rollback as needed

19. Manage the authorized state of configuration items Using UCMDB Configuration Manager • Set authorized state for Configuration Items • Detect changes that interfere with configuration policies • Rollback or authorize changes The actual state is different than the authorized

20. The UCMDB Administrator Perspective Core improvements of CMS in version 10

21. High Availability New in 10 Scale your UCMDB to reach hundreds of users Load Balancer • Active - Active high availability for read operations • Horizontal scaling • Minimal Configuration is needed Reader Server Writer Server Reader Server Write Requests MoreUsers MoreViews MoreReports MoreSearches Broadcast Events Push Events Network

22. Secured access to data Control access to data with Multi-tenancy and enhanced access control Scaled security to large enterprises, controlling vast amount of resources • Multi-Tenancy – For service providers, distributed geographical organizations secure- Tenant users can access only their data and resources • Advanced access control • Set Permission at folder level • group together various resources and users and manage their security collectively • Integrate with your ldap systems New in 10 New in 10

23. New in 10 Core UCMDB & CM Improvements • Improved Management of integrations and greater push capability for UCMDB Adapters • Advanced topology visualization techniques in UCMDB UI • Data Quality and Similarity policies Wizards in configuration manager UCMDB UCMDB UCMDB UCMDB / MDRs

24. Universal Discovery

25. Data Center Configuration Universal Discovery 10.x The most comprehensive discovery solution to keep UCMDB up to date • Real-time Discovery, Dependency Mapping, and Inventory • Agent-less, Agent-based, Hybrid and Passive discovery • Application Dependency Mapping • 180+ Discovery Patterns • Inventory Discovery • Software Application Library • 35,000+ Application Versions, 10,000+ rules • Software Utilization Inventory formerlyDDMA Passive Discovery formerlyDDMI RUM (option)

26. Deployment Architecture of Universal Discovery ` Active Probe Servers in data centers and remote Offices Employee, Business Partners, Customers Outside The Firewall Public Cloud Passive Probe Active Probe Active Probe Active Probe Private Cloud Desktops, Laptops, Handhelds Inside The Firewall

27. HP Universal Discovery Discovery Architecture Overview Agentless Discovery Agent-based Discovery Standard Protocols: SSH, NTCMD, PowerShell, SNMP, JMX, LDAP, JDBC SDK/HTTPS UD Agent (shell interface) Various Protocols HTTPS UD Scanner UD Scanner using Standard “Shell” Protocols: (SSH, NTCMD) UD Agent Software Utilization Proprietary Event-based Discovery Passive Discovery SSH, NTCMD Real User Monitor (RUM) Event Generator Discovery Probe HTTP/S UCMDB Server Database

28. Management Zone Let’s keep it simple Zone-Based Discovery Datacenter MZ-Y MZ-X • Partition the enterprise into Management Zones according to discovery needs • Create a Discovery Activity to run within a Management Zone • Configure behavior of each Discovery Activity according to needs DC-A Discovery Activity DC-E Database Daily DC-C DC-B DC-D Inventory Bi-weekly App-Server Daily Infra Daily Infra Weekly

29. Application Dependency Mapping What would you like to collect? • Data Center focused • Know what you have and how it interacts • Enables Application Modeling, Impact Analysis and Change tracking, DCT • Manage your environment using Configuration Manager Inventory or Dependency Mapping UD allows you to perform both from a single discovery tool

30. Agent-based Which is the best discovery method? • Overcome security barriers • Challenging maintenance of user credentials is not required anymore • Deeper insight into computer information (e.g. software utilization) • Enables agent-initiated data reporting (“Call Home”) Agent-less vs. Agent-based • Agent-less • No need to deploy/maintain agent per server • No continued presence on discovered device (minimal footprint) • Leverages available access points (protocols) to get desired information UD allows the organization to choose the best method of discovery per the specific needs and constraints of each management zone

31. Passive Discovery Which is the best discovery technology? • Performed Passively (no noise) • Continuous, Shallow discovery • Deployment requires configured Span Port for the Passive (RUM) Probe • Credential-less • Administration and management of the integration is being done in UD. Active vs. Passive With Just-in-time Discovery Active and Passive Discovery complement each other to enable both up-to-date and deep discovery results

32. DDMI Existing customers - What do you get? • Central Management of Multiple Discovery Probes • High degree of extensibility • Universal Data Model alignment • Built-in Asset Manager integration • Native Agent Packaging DDMA vs. DDMI Customers

33. Universal Discovery Licensing Direction Maximum capability UD (Full version) DDMA Upgrade fromUD Inventory toUD Full version UD Inventory DDMI UCMDB Foundation UCMDB Foundation

34. Universal Discovery Licensing Passive Discovery Direction • Entitlement and licensing – • Integration requires owning RUM Probe licenses. Only the BAC RUM Probe (SKU #TB131AAE) is necessary. • Amount of RUM probes needed dependent upon actual monitored traffic. • Existing RUM customers are entitled to use this integration with no additional RUM licensing costs.

35. Oracle LMS

36. What is Universal Discovery for ORACLE Licensing? • An Oracle-verified solution for collecting and summarizing license informationabout Oracle Databases (version 8+) • Co-developed by Oracle LMS and HP Software. • A solution which enables the collection of information required to maintain compliance. • Accelerates license review engagements by having an Oracle license audit report at hand in advance of a formal audit.

37. Oracle LMS & Audits • Do you know whether you are Oracle compliant? • Software licensing is increasingly complex with many licensing models • Understanding CPU & Core details of servers with Oracle installed • Gaps in understanding how licensing metrics should be reported • Lack of clarity and increased risk of being out of compliance • Do you know your Oracle “raw” inventory level? • Capturing all installed Oracle database instances • Identification for Option and Management Packs being used • Accurately generating “verified” information for Oracle LMS audits

38. Oracle LMS Audit • Discover: Oracle LMS data – DB details (edition, version), installed/in-use options, management packs, CPU and core details UD for ORACLE LMS overview • Database Discovery • Discover: Oracle database, database resources (table spaces, snapshots, DB files, DB Users, RAC) How it works DB Snapshot • Virtualization Discovery • Discover: Virtualization topology (Host OS, Hypervisor, Virtual Machines, clusters) DB User Table Space Oracle Database RAC RAC • Inventory Discovery • Discover: Host resources – CPU, File systems, Installed/Running Software, IP Service Endpoints, Processes, Services • Infrastructure Discovery • Discover: IP Addresses, Nodes (servers, network devices), IP Subnets • Connections: WMI, SSH, Telnet, HPCMD, UDA CPU Interface InstalledSoftware File System Process IP Subnet RunningSoftware VMware Datacenter Oracle Resources Host Resources IP Address Node VMware Cluster Virtual Topology

39. For more information… • www.hp.com/go/CMS • www.hp.com/go/UD • www.hp.com/go/UCMDB • www.hp.com/go/CM • www.hp.com/go/DCT