[PDF] SAP Service Cloud Certification Exam Study Guide and Questions Answers

1. Get complete detail on C_C4C14_1811 exam guide to crack SAP Service Cloud. You can collect all information on C_C4C14_1811 tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on SAP Service Cloudand get ready to crack C_C4C14_1811 certification. Explore all information on C_C4C14_1811 exam with number of questions, passing percentage and time duration to complete test. www.Erpprep.com SAP C_C4C14_1811 Study Guide SAP Service Cloud Study Guide and Questions Answers

2. Service Service Cloud - C_C4C14_1811 PDF Introduction to SAP Certified Application Associate - SAP Service Cloud Exam Service Cloud (C_C4C14_1811) preparation guide helps you to get focused on exam. This guide also helps you to be on C_C4C14_1811 exam track to get certified with good score in the final exam. C_C4C14_1811 Service Cloud Exam Summary ●Exam Name: SAP Service Cloud ●Exam Code: C_C4C14_1811 ●Level: Associate ●Exam Price: $575 (USD) ●Duration: 180 mins ●Number of Questions: 80 ●Passing Score: C_C4C14_1811 - 56% ●Reference Books:C4C10E, C4C14E Service Cloud Platform Integration 1

3. Service Service Cloud - C_C4C14_1811 PDF ●Schedule Exam:SAP Training OR Pearson VUE ●Sample Questions:SAP Service Cloud Certification Sample Question ●Recommended Practice: SAP Service Cloud Certification Practice Exam Exam Syllabus: C_C4C14_1811 SAP Certified Application Associate - SAP Service Cloud 1. User Management (8% - 12%) Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. Books: C4C10 OR C4C10E 2. Integration (8% - 12%) Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. Books: C4C10, C4C14 OR C4C10E, C4C14E 3. Implementation Basics (< 8%) Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Books: C4C10 OR C4C10E 4. Registered Products (< 8%) Explain Registered Products & their usage in Service Tickets Books: C4C14 OR C4C14E 5. Installed Base (< 8%) Explain Installed Base & its usage in Service Tickets Books: C4C14 OR C4C14E 6. Warranty Management (< 8%) Explain Warranty Management & its usage in Service Tickets Books: C4C14 OR C4C14E 7. Maintenance Plan (< 8%) Explain Maintenance Plan & its usage in Service Tickets Books: C4C14 OR C4C14E 8. Resource Scheduler (< 8%) Service Cloud Platform Integration 2

4. Service Service Cloud - C_C4C14_1811 PDF Explain Resource Scheduler and Time Recording and Fulfillment in Service Tickets. Books: C4C14 OR C4C14E 9. Contracts & Case Management (< 8%) Explain Contracts & Case Management in Service Tickets Books: C4C14 OR C4C14E 10. SAP JAM as a Knowledge Base (< 8%) Knowledge Base in SAP Service Cloud. Books: C4C14 OR C4C14E 11. Service Levels, Service Categories & Work Distribution (< 8%) Setup Service Levels, Categories and define Work Distribution rules for Service Process. Books: C4C14 OR C4C14E 12. Service Levels, Service Categories & Work Distribution (< 8%) Communication channels for Service Tickets Books: C4C14 OR C4C14E 13. Service Business Processes (< 8%) Identify the different Service Processes and their capabilities Books: C4C14 OR C4C14E 14. Personalization and Extensibility (< 8%) Identify how to use personalization and extensibility, including mashups and custom business objects. Books: C4C10 OR C4C10E 15. Data Migration (< 8%) Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Books: C4C10 OR C4C10E 16. Fine Tuning (< 8%) Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. Books: C4C10, C4C14 OR C4C10E, C4C14E Service Cloud Platform Integration 3

5. Service Service Cloud - C_C4C14_1811 PDF 17. Notification Process (< 8%) Set up notification process and configure conditions and actions for workflows. Books: C4C10, C4C14 OR C4C10E, C4C14E 18. Reporting (< 8%) Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. Books: C4C10 OR C4C10E SAP C_C4C14_1811 Certification Sample Questions and Answers To make you familiar with Service Cloud (C_C4C14_1811) certification exam structure, we have prepared this sample question set. We suggest you to try our Sample Questions for Service Cloud C_C4C14_1811Certification to test your understanding of SAP C_C4C14_1811process with real SAP certification exam environment. C_C4C14_1811Service Service Cloud Sample Questions:- 10. When a scheduling condition is evaluated for a maintenance plan, what entity is it based on? Please choose the correct answer. a) Maintenance Item Counter Reading b) Maintenance Product Quantity Value c) Maintenance Product Measurement Reading d) Maintenance Item Serial Number 01. Which activities do you perform when setting up a new approval process for sales quotes? There are 2 correct answers to this question. a) Copy the Standard Approval process and edit validity. b) Select Scoping question for Sales Quote Approval in Business Configuration. c) Select Scoping for Standard Approvals in Business Configuration. d) Copy the Standard Approval process and activate it. 09. How can you create a service ticket for an installed base? There are 3 correct answers to this question. a) Go to Tickets to save and open a ticket and enter the installed base in the header. b) Go to the Installed Base and create a ticket from the tickets facet. c) Go to New Ticket and enter the installed base directly in the Quick Create UI. Service Cloud Platform Integration 4

6. Service Service Cloud - C_C4C14_1811 PDF d) Go to the overview facet of the installed base and create a new ticket. e) Go to the hierarchy table of the installed base and create a new ticket. 02. When responding to a SAP Cloud for Customer ticket, where is the default sender email address taken from? Please choose the correct answer. a) Service technician of the ticket b) Employee responsible for the ticket c) Outbound channel d) Sales organization 07. Which of the following settings are available in the Service and Social view of the Administrator work center in SAP Cloud for Customer? There are 3 correct answers to this question. a) Service ticket priorities b) Service levels c) Ticket routing rules d) Ticket templates e) Organizational work distribution 03. In a contract workflow, what action rule types are valid? There are 3 correct answers to this question. a) Submit for approval b) Renew contracts c) Create follow-up contract d) Activate e) Create follow-up opportunity 06. You created and activated a warranty. To which object do you assign the warranty in order to determine it in the service ticket? Please choose the correct answer. a) Registered product b) Individual object c) Installed base d) Contract 08. In which environments can you use integration flows? There are 2 correct answers to this question. a) SAP HANA Cloud Integration b) SAP NetWeaver Process Integration c) SAP BusinessObjects Business Intelligence d) SAP Data Services Service Cloud Platform Integration 5

7. Service Service Cloud - C_C4C14_1811 PDF 04. How can you allocate the remaining time from demands which do NOT fit into the same day? There are 2 correct answers to this question. a) Assign to a different team b) Assign to a different resource c) Assign to the same resource d) Assign to the same team 05. What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM? There are 2 correct answers to this question. a) To run subsidiaries through SAP cloud solutions with shared master data b) To update products and customer data from SAP cloud to SAP on-premise solutions c) To enable real-time pricing for SAP Cloud from SAP on-premise solutions d) To improve the system performance of SAP cloud and SAP on-premise solutions Solutions: QUESTION: 01- Answer: a, QUESTION: 02- Answer: a, b QUESTION: 03- Answer:a, b, c QUESTION: 04- Answer: c QUESTION: 05- Answer: b, c, e QUESTION: 06- Answer: a, d, e QUESTION: 07- Answer: a QUESTION: 08- Answer: a, b QUESTION: 09- Answer: a, c QUESTION: 10- Answer: a, c Service Cloud Platform Integration 6