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First MCSA 911 Program Workshop

First MCSA 911 Program Workshop. Review current 911 programs and expenditures Discuss changes or additions to the current program Develop ideas for presentation to the 911 funding hearing to be conducted by DTE. Total Program (in 2000).

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First MCSA 911 Program Workshop

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  1. First MCSA 911 Program Workshop • Review current 911 programs and expenditures • Discuss changes or additions to the current program • Develop ideas for presentation to the 911 funding hearing to be conducted by DTE

  2. Total Program (in 2000) Verizon says the net expenditures from fund in 2000 were approx 12.8M: • E911 program cost approx 7.4M Included operating costs, relocate 10 PSAP’s, re-arrange 38 PSAP’s and 1 new PSAP install, plus… • Disability Access program cost approx 5.4M NOTE: These and all following cost numbers rounded from Verizon May 2001 report to DTE

  3. By Category of Expense Annual Recurring Network/DB/Other SRC SETB One Time Expenses Various (e.g., loggers) Capital Costs Network SRC PSAP CPE Other Current E911 Programs (2000)

  4. By Category of Expense Annual Recurring Relay Center run by VISTA Info Tech., Inc One Time Expenses Amplified Equipment, etc. Capital Costs various Current Disability Access Programs (2000)

  5. E911: 274+ PSAPs, Network, DB, SRC, SETB, operating costs, etc. About 70M Disability Access: Relay Center, Amplified Equipment, operating costs, etc. About 35M 10 Year Review: 1991-2000

  6. Population of Mass. = 6,349,097 (2000 Census) FCC says: 4,600,678 access lines reported on 12/01 in Mass. by: 2 ILEC’s (99.9+% Verizon) – 3,931,469 10 CLEC’s (RCN, ATT, Teleport, etc.) – 669,209 About 2.78M Verizon residential access lines in Mass. (says Verizon as ave. in 1997-2000) (compare to 2,988,667 lines reported by 6 wireless carriers in MA. for Dec 01) How Many Wireline Access Lines Are There?

  7. Components of E911 Program • Focus on creating a reliable 911 telephone system and answering equipment in 275 mostly town-based PSAP’s • Basic telephone equipment usage skills of dispatchers/call-takers (16 hrs of basic training) • No funds in the past for much else

  8. What PSAP Equipment is Provided Now? • Backroom switch equipment • Analog APU’s (will need replacing) • Call Checks • Digital Loggers • TTY equipment • Call Detail Printers • Headsets • Special gear for Boston’s large center • Other:

  9. What PSAP Equipment is Needed?? • Replacement Equipment • New Equipment: • Other:

  10. Pre-ServiceTraining • First efforts at Dispatch Academy – 5 week program • What should it grow to include? • Need to offer frequently and in different regions (West and East?) • Key issue of paying for release (many PSAP’s cannot spare new people!)

  11. Standards for Content Number of Hours per Year (40-120 hrs in many states are required) Certification Process (many states require basic certification) NOTES: What Should be In-Service Training?

  12. How to Fund In-ServiceTraining? Make grants to PSAP’s for approved training proportional to the number of dispatchers. Reimburse approved dispatchers for 40 hours of training each year at a SETB-approved rate (e.g., $15/hr.) MORE… Reimburse approved PSAP training programs under guidelines set out by the SETB

  13. How to Develop PSAP Managers? • Many dispatch managers need special training • Need to build skills and interest…

  14. How to Support the Large PSAP’s • CT gives subsidies to their large city’s (New Haven, Bridgeport, Hartford, etc.) • What is fair in Mass.: • The 5 city’s over 100K pop have almost 20% of the population (Bos, Wor, Spring, Low, Camb.) • There are 12 city’s over 75K pop (adds Brockton, NB, FR, Lynn, Quincy, Newton and Somerville) • There are 23 cities and towns over 50K pop.

  15. How to Encourage Regionalization It can make economic and mutual-aid sense to operate regional PSAP’s. Here are ours with the number of towns they serve:

  16. Other Ideas and Needs:

  17. Other States (2000 population)

  18. One Way to Assess (CT.)

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