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911

911. Facts or Fiction and What you need to Know Presented by Shayne Waterbly. Introduction. Mr. Shayne Waterbly VP Sales XTEND Communications Corporation Sr. Director of Telecom Resurrection Healthcare Responsible for : 55,000 Nortel Phones 10,000 Avaya Phones 17 Option 81’s 61’s 11’s

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911

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  1. 911 Facts or Fiction and What you need to Know Presented by Shayne Waterbly

  2. Introduction • Mr. Shayne Waterbly • VP Sales XTEND Communications Corporation • Sr. Director of Telecom Resurrection Healthcare • Responsible for : • 55,000 Nortel Phones • 10,000 Avaya Phones • 17 Option 81’s 61’s 11’s • 2 G3 switches • 117 sites throughout Chicago • Director of Information Services Catholic Health Partners • Responsible for : • 2 G3 Avaya switches, an Option 81 and 23 sites XTEND Communications Corp

  3. Agenda • History of 911 • Anatomy of a 911 Call • Regulatory Jurisdictions • Risks and Exposure of non compliance • 911 System Basic Requirements • Considerations before implementing a 911 system • Questions XTEND Communications Corp

  4. Fact or Fiction ? Where did 911 Come from ??? More then likely we got it from Britain Why 911 as the numbers ??? On a rotary phone in the dark one could find the 9 and the 1 quickly XTEND Communications Corp

  5. Fact or Fiction ? Why three numbers instead of 2 or 4 ??? Central office Centrex speed dial supported 3 digit codes Where was the first 911 call made ??? Haleyville, Alabama XTEND Communications Corp

  6. History of 911 • Jul 1937 • Britain implements its 999 emergency phone service • Feb 1967 • Commission of Law Enforcement recommends single contact number for police within a metro area • Nov 1967 • FCC sends Congress comments on Resolution 361 which supports the concept of a single nationwide emergency number • Jan 1968 • AT&T announces their designation of 911 as a universal emergency number XTEND Communications Corp

  7. History of 911 • Feb 1968 • First 911 Call placed in Haleyville, Alabama by Speaker of the house Rankin Fite to the City Hall answering point • April 1970 • First 911 center installed in Odessa, Texas • Mid 1970’s • Alameda County pilots project for selective routing of 911 calls, until this time all 911 calls are routed via hard wired connections • Jul 1978 • First federally-financed trial of selective routing E911 goes on-line in Alameda County. System provides ANI but no ALI XTEND Communications Corp

  8. History of 911 • Dec 1982 • Minneapolis St. Paul area implements an E911 system that is the first multi-county Enhanced system in the country. • Oct 1999 • President Clinton signs Senate Bill 800 which designates 911 as the national emergency telephone number. • Oct 2001 • St. Clair County, ILL is the first 911 center in the country to provide Phase II wireless E911 for Verizon customer. • Rhode Island begins state-wide Phase II for Sprint with GPS handsets XTEND Communications Corp

  9. Police Hardwire Connection C.O. Call Anatomy of a 911 Call • Assumes Geo-Political are the same • Assumes single carrier provider 9-1-1 CALL FLOW 911 XTEND Communications Corp

  10. Anatomy of a 911 Call • Original concept did not consider multiple police departments within the same CO. • Original concept was based on a single number for police not all emergencies. Makes sense why the first 911 center was in a small local area covered by a single CO within a single jurisdiction. XTEND Communications Corp

  11. What We Thought We Were Doing • Easy to remember, number 911 is simple • Would work everywhere. Telephone systems could be made to recognize 911 as a unique set of dialed digits XTEND Communications Corp

  12. Fact or Fiction Do 911 calls provide location information with the call when it goes to the 911 center ?? No only the ANI (10 digit telephone number) Where does the 911 center get the location information from ? The Local Exchange carrier’s ALI Database XTEND Communications Corp

  13. Enhanced 911 Call XTEND Communications Corp

  14. Enhanced 911 Call XTEND Communications Corp

  15. Enhanced 911 Call XTEND Communications Corp

  16. Enhanced 911 Call XTEND Communications Corp

  17. Enhanced 911 Call XTEND Communications Corp

  18. Enhanced 911 Call XTEND Communications Corp

  19. Enhanced 911 Call XTEND Communications Corp

  20. Enhanced 911 Call XTEND Communications Corp

  21. Enhanced 911 Call XTEND Communications Corp

  22. Enhanced 911 Call XTEND Communications Corp

  23. Regulatory Jurisdictions • FCC • Federal mandates for Service Carriers • National Emergency Number (NENA) • Pushes for national standards and training • State Legislation • 11 states currently • Defines penalties, fines for non compliance • Sarbanes Oxley Act 2002 XTEND Communications Corp

  24. Fact or Fiction If there is not a state E911 law, do I have to comply State laws only define penalties for non compliance. What is the real exposure on 911 ? Wrongful injury suits Wrongful death suits Exposure to Sarbanes Oxley Act XTEND Communications Corp

  25. Risks and Exposure • Wrongful death or injury • Knowledge that you have a problem • Analysis of the problem or issue • Failure to mitigate or warn Joe Doe public of the Issue • Sarbanes Oxley Act 2002 • Jury is still out XTEND Communications Corp

  26. System Basic Requirements • Send out the correct phone number on a 911 call • Phone number needs to define an area in the building within the site • Move, add, changes need to be updated in site database • Database must have enough fields to comply with NENA standards • Need access to public ALI database to update changes and billing records XTEND Communications Corp

  27. System Basic Requirements XTEND Communications Corp

  28. 911 system considerations • PBX Vendor provided switches do not provide ALI update ability • PBX’s do not have all of NENA fields required for public ALI record • There are FTE’s cost associated with manual ALI updates • There are errors in updating records manually XTEND Communications Corp

  29. Fact or Fiction IF I setup my system with an ELIN per switch I will never have to change the ALI again ? Numbers change, Switch might cover a different area in the building Switch covers more then a single floor NENA standards change for ALI FCC changes requirements Your state changes 911 requirements XTEND Communications Corp

  30. 911 systems should • Identify 911 PBX Caller location • Provide on-site or remote notification • Database Synchronization • Record and log all 911 calls • Provide for ANI updates on outbound 911 calls • Pubic ALI Database update • Multiple PBX integration XTEND Communications Corp

  31. Questions ? Shayne Waterbly Swaterbly@xtend.com Thank you

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