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Manx Telecom Richard Fletcher Manx Telecom Head of Corporate & Public Sector Sales

Manx Telecom Richard Fletcher Manx Telecom Head of Corporate & Public Sector Sales. Simple Reliable Resilient Cost Effective. Quantify 2011. Quantify 1D includes enhancements to these integrations: Ai- Logix (TDM) Rostrvm (CTI) SunGard (CTI) SIP Nortel (IP) Active (DMS)

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Manx Telecom Richard Fletcher Manx Telecom Head of Corporate & Public Sector Sales

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  1. Manx Telecom Richard FletcherManx TelecomHead of Corporate & Public Sector Sales

  2. Simple Reliable Resilient Cost Effective

  3. Quantify 2011 Quantify 1D includes enhancements to these integrations: • Ai-Logix (TDM) • Rostrvm (CTI) • SunGard (CTI) • SIP • Nortel (IP) Active (DMS) • Mitel (IP) Active (SRC) • Avaya (IP) Active (DMCC) • Alcatel (IP) Active (DR Link) • Integration and certification testing are now successfully complete for Avaya Single Step Conferencing, Speaker Bus and Motorola Quantify R2 New applications include: • Quantify Event Reconstruct • Quantify Intelligent Screen data capture • Quantify Quality Management (web based)

  4. Quantify Applications • Browser based search and replay interface • Call details displayed • Simple easy to use media player style controls • Seamless access to additional modules: • Event Reconstruct • Mobile Phone Recording • Quality Management • PCI DSS Compliance • VoIP Archive Compression • Call Management (Logging) • Audio Analytics

  5. Quantify Pre Reqs • .NET 3.5 needs to be installed on the client PC‟s • Using at least IE 7.0 or Firefox • A certificate needs adding to the trusted publishers section of the client PC • Windows XP Professional, Windows Vista and Windows 7 • Intel or AMD processor 2.0GHz or higher • 128MB RAM or higher dependant on O/S requirements • Screen resolution 1024x768 or higher • Internet Explorer 7/8 or Firefox • LAN/WAN access

  6. Quantify Search & Replay

  7. Quantify Event Reconstruct

  8. Quantify Quality Management

  9. Quantify Call Management

  10. Quantify Audio Analytics

  11. Archive Compression • Efficiency from archive and back up policies via Archive Compression • Enables archived calls to be compressed from non-compressed standards such as G711 to Microsoft GSM standard • Enables call volume size from 64 kbps to 13kbps allowing customers to archive up to 5 times as much data as before

  12. Blackberry Mobile Compliance Suite

  13. Mobile Recording

  14. Mobile Recording • Captures and stores any type of electronic data • Can provide a single repository for mobile communications • Minimal disruption to the user • Manages retention requirements to meet regulations • Enables efficient electronic discovery • Ensures evidential weight BS10008 • Hardware required (Mobile Intercept Gateway (MiG)), to route calls to recorder • Not restricted to handset type or mobile carrier • Additional call charges maybe incurred

  15. PCI Suppression • Encryption – Red Box Frame based recording method • Suppress sensitive information providing a single call for playback • Skip silence within replay module • Two Suppression Options: Total and User • A single call may be suppressed multiple times • Manual or Automatic suppression

  16. Thank You Questions

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