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Operations Management Lessons From Operation Iraqi Freedom For Your Operations

Operations Management Lessons From Operation Iraqi Freedom For Your Operations. Joseph L. Walden Colonel, US Army, Retired Executive Director Supply Chain Leadership Institute. Today’s Session Objectives.

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Operations Management Lessons From Operation Iraqi Freedom For Your Operations

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  1. Operations Management Lessons From Operation Iraqi Freedom For Your Operations Joseph L. Walden Colonel, US Army, Retired Executive Director Supply Chain Leadership Institute

  2. Today’s Session Objectives • Apply the lessons learned in establishing the first Theater Distribution Center in a Theater of War in almost 60 years • Understand the similarities between military distribution operations and your distribution operations • Learn and Laugh

  3. Questions • What is a Theater Distribution Center? • “The Army’s distribution system is totally different from my operations, how do these lessons apply to me?” • “Is there anything really new to learn?” • “So What?”

  4. Is there a difference between Military and Commercial Logistics? • Absolutely • Maybe • No Difference • Not Sure

  5. The only real difference between Military and Commercial Supply Chains The potential results of a Military Supply Chain stockout

  6. Agenda • Background – how I got there • Moving 150 Wal-Mart Super Centers • Establishing the Theater Distribution Center • Lessons Learned • Applications • Questions and Answers • Conclusion

  7. March 10, 2003 March 18, 2003

  8. What is important in distribution? • Right products? • On time delivery? • Visibility? • All of the above? • Other criteria?

  9. Focus on the important issues • What is important? • How do you determine? • Sun Tzu • Patton • What else is important? • Family, friends – balance between work and family

  10. Distribution Planning and Execution • Plan • “Rock” Drills • Execute – FAS • Frustrated Cargo • Secure areas • Security • Evaluate

  11. Layout Implications • Layout • Visibility • Customer Support

  12. Is it important to know the manual steps behind the automation? • Yes • Maybe • Not Sure • No

  13. Automation vs. Manual • Do you need to know the manual steps behind the automation? Have you experienced either of these? • What if your automation fails? • What if you need to change your automation package?

  14. MHE • What • Where • Training • Maintenance • Layout

  15. Clearly Stated Vision/Communications • Yogi Berra • Forklifts • RFID Tags

  16. Frustrated Cargo/Returns • Why • What • Cross level

  17. Returns/Reverse Logistics is…? • A problem? • An opportunity? • An irritant? • Someone else’s problem?

  18. Jane’s Defence Weekly “Recent report (Aug 2003): There is a 40 hectare (~100 acres) area in Kuwait with items waiting to be retrograded back to the US.”

  19. Security • New Problem? • Important? • Risk Assessment • Risk Management

  20. Training/Preparation/Planning/People • Training and Preparation – foundation for success • Pre-Combat Checks/Pre-Combat Inspections and their application to you!

  21. Temporary Labor How many of you use Temporary Labor? • Language Barriers – new problem? • Future problem? • Dealing with it

  22. People • REGARDLESS OF WHAT BUSINESS YOU THINK YOU ARE IN – YOU ARE IN THE PEOPLE BUSINESS!!!!!!!!!!

  23. Leadership • Vision • Communications • Respect, Honesty, Integrity • Set the example

  24. Conclusion • Motivation of employees is key • Preparation • Planning • Customer support • Security • People • Leadership

  25. Questions?

  26. Please look under your chair There is one chair with my business card taped underneath; bring it to me for a copy of the book The Forklifts Have Nothing To Do! – Lessons in Supply Chain Leadership.

  27. There is no problem too big to overcome – no matter how big it seems in the beginning! Final Thought

  28. Contact Information Joe Walden 5559 NW Barry Road, #110 Kansas City, MO 64154 (760) 447-3651 joewalden@supplychainresearch.com www.supplychainresearch.com

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