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Seamless Acceptance

Seamless Acceptance. January 30 2014 Lance Bell HQ Program Manager BMS. Agenda. Introduction to the Seamless Way How Seamless will work Seamless Verification Overview How to use the Mail Quality reports. Acceptance Today. Issues. Issues. Paper based process with hard copy 8125

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Seamless Acceptance

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  1. Seamless Acceptance January 30 2014 Lance Bell HQ Program Manager BMS

  2. Agenda • Introduction to the Seamless Way • How Seamless will work • Seamless Verification Overview • How to use the Mail Quality reports

  3. Acceptance Today Issues Issues • Paper based process with hard copy 8125 • No flexibility in optimizing loads • Permit at every location • Manual, time-consuming Acceptance • Inconsistent Experience • Acceptance/Verification delays mail induction • Disparate customer support

  4. Breaking down the barriers The Seamless Way

  5. Seamless Acceptance • Enables an automated verification process by comparing system data to electronic documentation from sampling and as it flows through postal automated processing equipment • Leverage Intelligent barcodes on mailpieces, handling units, and containers and electronic documentation • Utilize sample scanning and mail processing equipment scans to evaluate mail quality and payment

  6. Streamlined Entry SeamlessEntry

  7. Seamless Acceptance Benefits • Allows for preparation and payment flexibility • Longer mail production cycle • Standardized acceptance and verification processes • Improved feedback on business mail quality issues Seamless Acceptance

  8. Agenda • Introduction to the Seamless Way • How Seamless will work • Overview of the Seamless Verifications • How to use the Mail Quality reports

  9. How Seamless Acceptance will work Seamless Acceptance • Mailers submit eDoc • Statements auto-finalized • Capture data using handheld scanner (FS-IMD) at induction point • Capture data from Mail Processing Equipment (MPE) scanning • Compare data captured to electronic documentation • Detailed mail quality reporting

  10. How Seamless Acceptance will work • Manual traditional verifications will be phased out and automated by comparing electronic documentation to data collected from Mail Processing equipment and sampling • As part of Seamless Acceptance, the following verifications will be performed:

  11. Seamless Onboarding Seamless Onboarding

  12. Planned Roll-Out • Seamless Acceptance functionality will be activated as follows: • Beginning March 2014 • Onboarding of Mailers with DMUs will begin • Standardized SOPs will be implemented, along with Seamless Sampling • Traditional verifications replaced by Seamless automated verifications • Postage statement auto-finalization is turned on • Monitor Seamless errors outside the mailer contact thresholds • Begin invoicing for Seamless errors outside the egregious thresholds • Continue onboarding any remaining DMUs or BMEUs

  13. Draft Verification Thresholds

  14. Agenda • Introduction to the Seamless Way • How Seamless will work • Seamless Verification Overview • How to use the Mail Quality reports

  15. Undocumented from MPE • Receive an IMb scan record from MPE • Attempt to associate the IMb from the scan to finalized eDoc • Identify scans that could not be associated to an eDoc when the Service Type ID (STID) on the IMb is either Full-Service or Basic • These scans will be flagged as Unassociated • Re-attempt to associate a Unassociated piece scans to eDoc for 3 days after the scan date/time: • If the IMb can not be associated to any eDoc submission at this time, the barcode will be considered Undocumented • If the IMb can be associated to any eDoc submission at this time, the barcode will not be considered Undocumented

  16. Undocumented from Sampling • Receive an IMb sampling scan record from FS-IMD • Attempt to associate the IMb from the scan to finalized eDoc • Immediately flag sampling scans that could not be associated to an eDoc as Undocumented when the Service Type ID (STID) on the IMb is either Full-Service or Basic • Re-attempt to associate FS-IMD scans to eDoc for 45 days

  17. Undocumented Scan Association • Obtains the MID within the IMb for all Undocumented pieces • Associate the MID to a CRID: • If there is a Seamless MID to CRID override in place, this mapping will be used to associate the piece to the CRID • If there is no Seamless MID to CRID override in place, the piece will be associated to the CRID of the MID owner • Once MID from the piece has been linked to a CRID, then the Undocumented record is associated to the CRID • All Undocumented piece scans are sent to BIDS for MicroStrategy reporting • Data will appear in the Undocumented reports in MicroStrategy for the CRID

  18. Barcode Scan Rate • Barcode Scan Rate is calculated for mailpieces • Piece barcode scan rate is determined by calculating the number of pieces that received a scan compared to the total number of pieces expected • Piece Adjustments • Mailpieces are excluded from scan rate calculations when a scan is not expected • For example: mailpieces are excluded from barcode calculations when mail is entered into a facility but will not be scanned (DDU entered) • An adjustment will be made to the total piece count if a piece is destined for a non-automation zone based on its 5 Digit Delivery Zip • Pieces processed on MPE operating below the acceptable threshold will be excluded from barcode scan rate determination

  19. Delivery Point Verification • Verification performed based on delivery points included in electronic documentation • IMb does not contain a valid or active 11-, 9-, or 5-digit delivery point • Intelligent Mail Barcode contains '0000' or '9999' in positions 6-9 of the Delivery Point

  20. Move/Update • Individual errors will be logged to determine Move/Update compliance if any of the following conditions are determined from the mailpiece MPE scans: • The mailpiece received more than one associated COA record where the later of the COA create date and COA effective date is between 95 days and 18 months of the postage statement finalization date • The mailpiece was undeliverable as addressed and received an associated NIXIE record • The mailpiece was undeliverable as addressed because the IMb delivery point and routing Delivery Point do not match

  21. Nesting/Sortation • Sampling data is compared to electronic documentation to determine if it matches nesting and sortation • Reconstructs bundles and trays using scan information from MPE equipment to determine correct nesting and sortation • Electronic documentation is verified to ensure that mailing has been prepared in accordance with presort rules outlined in the Domestic Mail Manual (DMM)

  22. Weight • Verification is performed by comparing piece weight captured during sampling to electronic documentation • Errors are logged when: • Piece weight retrieved from the sample is greater than the piece weight claimed in the eDoc and the sample weight crosses into a new rate category • Piece weight retrieved from the sample is greater than the piece weight claimed in the eDoc and exceeds the percent threshold set for pound postage

  23. Postage • Verification is performed by comparing sampling results to electronic documentation • Errors are logged when: • Postage Payment Method from the sample does not match the eDoc • Affixed postage amount on the mailpiece sample does not match the eDoc

  24. Mail Characteristic • Verification is performed by inspecting physical preparation and comparing sampling results to electronic documentation • Content error found on a mailpiece during sampling • Contains material required to be mailed at First Class rates • Contains material not eligible for non-profit rates • Processing Category identified during sampling is different than the Processing Category claimed in the eDoc

  25. Agenda • Introduction to the Seamless Way • How Seamless will work • Seamless Verification Overview • How to use the Mail Quality reports

  26. What is the Mailer Scorecard? • The Mailer Scorecard provides a dashboard view summarizing performance • Allows comparison across facilities • Conditional formatting provides a trending view across months • Drill reports provide a way to determine specific mail preparation errors • Available for any company that submits electronic documentation • Data grouped by eDoc submitter CRID

  27. How Are the Reports Accessed • To access the Mailer Scorecards log in through the Business Customer Gateway • https://gateway.usps.com/bcg/detail.htm

  28. How Are the Reports Accessed • Enter the appropriate user name and password • Select Sign In

  29. How Are the Reports Accessed • Scroll down to the Tools & Wizard section • Select Mailing Reports

  30. How Are the Reports Accessed • Select Mailer Scorecard

  31. Seamless Mailer Scorecard

  32. Seamless • Changes in metrics since previous month are highlighted • Green: metric has improved by more than 5% • Red: metric as declined by more than 5% • Yellow: metric exceeds USPS draft threshold

  33. Seamless CRID and Company Name provided by mailer in electronic documentation

  34. Seamless Indicates if the CRID has been activated to participate in Seamless

  35. Seamless Provides information on the number of jobs intended for Seamless compared to the number of jobs not submitted to Seamless Count of the number of containers, handling units, and pieces on which Seamless validations are performed Percent of volume for the CRID on which Seamless validations are performed

  36. Seamless Percent of Seamless jobs where the Postage Statement was unable to auto-finalize

  37. Seamless Percent of IMbs, at the piece level, that were able to be scanned by USPS mail processing equipment

  38. Seamless Percent of nesting/sortation errors broken out by how the error was captured

  39. Seamless Percent of jobs where the locale key or postal code submitted in the eDoc is unknown

  40. Seamless Percent of IMbs in the eDoc that had not incorporated Change of Address requests into the address information

  41. Seamless Percent of occurrences where the delivery point listed in the IMb was invalid or not active

  42. Seamless Percent of occurrences where the mailpiece mail class or processing category did not match the class and category listed in the eDoc or when the mailpiece is determined to be ineligible for a rate claimed

  43. Seamless Percent of occurrences where the postage amount or the postage payment method on the physical piece does not match the information submitted in the eDoc

  44. Seamless Percent of occurrences where the weight of the physical piece is different than what was claimed in the eDoc and crosses a rate category or exceeds a threshold set for pound postage

  45. Seamless Percent of occurrences where the IMb could not be associated to a barcode included in an eDoc

  46. Tooltips Tooltips will appear when you hover over a column or row header to explain the metric

  47. Drills Right clicking on a blue hyperlink in the report allows you to get additional detail on errors

  48. Investigating Seamless Issues

  49. View Error Details by Error Type Report • Drill from the Error Details by Error Type report to view the Mail Quality Detailed Error report, which provides even greater detail • Choose from the Seamless or Manual Sampling options to view errors 12.34%

  50. Mail Quality Detailed Error Report Nesting/Sortation Container destined for invalid ZIP code 7861

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