1 / 17

The Quality Function Deployment Process – House of Quality by Doug Sutton

The Quality Function Deployment Process – House of Quality by Doug Sutton. * Turning the customer’s desires into engineering specifications!. QFD?–Where Are We Headed?. Turn Design Qualities into Design Specs. Prioritize Design Features Assess the Competition

senwe
Download Presentation

The Quality Function Deployment Process – House of Quality by Doug Sutton

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Quality Function Deployment Process – House of Qualityby Doug Sutton * Turning the customer’s desires into engineering specifications!

  2. QFD?–Where Are We Headed? • Turn Design Qualities into Design Specs. • Prioritize Design Features • Assess the Competition • Produce a House of Quality – (Which is Due Next Tuesday)

  3. How The QFD Fits Into Your Final Proposal Proposal Sections: Letter of Intent ----------------->> Transmittal Title Page Executive Summary Table of Contents List of Figures Letter of Intent ------------------>> Introduction QFD/House of Quality ------>> Design Objectives Product, System, or Process Division of Responsibility Project Schedule Budget Resume -------------------------->> Qualifications Bibliography QFD/House of Quality ------>> Appendices Glossary

  4. The Quality Function Deployment Process • Identify the Customer(s) • Determine Customer Requirements/Constraints • Prioritize each requirement • Competitive Benchmarking • Translate Customer Requirements into Measurable Engineering specifications • Set Target values for each Engineering Specification

  5. OK, Let’s Walk Through A Simple Example

  6. QFD ExampleAn Automobile Bumper Customer Request: There is too much damage to bumpers in low-speed collisions. Customer wants a better bumper.

  7. QFD ExampleAn Automobile Bumper Step 1:Identify Customer(s) • Repair Department • Automobile Owner • Manufacturing Plant • Sales Force

  8. QFD ExampleAn Automobile Bumper Step 2: Determine Customer Requirements/Constraints • I want something that looks nice (basic) • It must hold my license plate (performance) • I want it strong enough not to dent (excitement) • It must protect my tail-lights and head-lights (performance) • I don’t want to pay too much (basic)

  9. QFD ExampleAn Automobile Bumper Step 3: Prioritize Customer Requirements

  10. QFD ExampleAn Automobile Bumper Put prioritized Customer Requirements into a House of Quality Chart

  11. QFD ExampleAn Automobile Bumper Step 4: Competition Benchmarking • Identify Competitors • Test and Analyze Competitor Products • Reverse Engineer Competitor Products • Rate Competitor Products against customer requirements/constraints

  12. QFD ExampleAn Automobile Bumper Put competitive benchmarking information into House of Quality Chart

  13. QFD ExampleAn Automobile Bumper Steps 5 and 6: Translate Customer Requirements into Measurable Engineering Specifications and define target values • Specify how license plate will be held • Specify how to resist dents through material yield strength, young's modulus, etc. • Specify with a dollar amount the term ‘inexpensive’

  14. QFD ExampleAn Automobile Bumper

  15. ReferencesPrevious Presentationsfrom Julie Vanlaanen and Dr. David MunozBooks -1. Kevin Otto & Kristin Wood, Product Design Techniques in Reverse Engineering and New Product Development, Prentice Hall, 2001.2. J. Eric Salt & Robert Rothery, Design for Electrical and Computer Engineers, John Wiley & Sons, Inc., 2002.

  16. QFD Assignment Due Next Tuesday!! Note: Please review the QFD/House of Quality Assignment on the “Assignments” web page. Examples of previously submitted HOQ’s are on the “Lectures” web page. DO YOU HAVE ANY QUESTIONS?

More Related