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Cultural Intelligence

Cultural Intelligence. Office of Health Disparities and Health Equity Josie Rodriguez. dhhs.minorityhealth@nebraska.gov 402-471-0152 www.dhhs.ne.gov/healthdisparities. Mission Improve health outcomes for culturally diverse populations in Nebraska Vision Health Equity for all Nebraskans.

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Cultural Intelligence

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  1. Cultural Intelligence Office of Health Disparities and Health Equity Josie Rodriguez dhhs.minorityhealth@nebraska.gov 402-471-0152 www.dhhs.ne.gov/healthdisparities

  2. Mission Improve health outcomes for culturally diverse populations in Nebraska Vision Health Equity for all Nebraskans

  3. Core Functions • Promote cultural competency/fluency • Provide minority health data • Promote awareness of health disparities • Promote community outreach • Collaborate with stakeholders

  4. Percent Distribution of Nebraska Population by Race/Ethnicity, 2010 Two or more races, Non-Hispanic 1.6% Hispanic 9.2% Some other race, Non-Hispanic 0.1% NHPI, Non-Hispanic 0.1% Asian, Non-Hispanic 1.7% American Indian, Non-Hispanic 0.8% Black, Non-Hispanic 4.4% White, Non-Hispanic 82.1% *NHPI = Native Hawaiian/Pacific Islander Source: US Census Bureau, 2010 Census Total = 1,826,341

  5. Nebraska Population Changes • Mid 1990s: US Census bureau projected that Nebraska’s minority populations would reach a high of 15% of the total population by 2025. • 2005:20 years ahead of the projection, the racial ethnic minority population of Nebraska was estimated to be 14.6%.

  6. Nebraska Population Change by Race/Ethnicity 2000-2010

  7. County Minority Population: Nebraska 2010

  8. What is the P3 training? Opportunities and Overalls (Chapter 1) • An introductory discussion of the components and skills related to Cultural Intelligence. Again & Again & Again…(Chapter 2) • A historical timeline depicting key events that have affected the world, the United States, and Nebraska. A Picture = 1,000 numbers (Chapter 3) • A focus on the numbers of minority populations in Nebraska. Dialogue includesdefinitions over time, the social determinants of health, and health disparities.

  9. What is the P3 training? Thin Slicing (Chapter 4) • A reflection on stereotypes and a closer examination of the different forms of racism. Blind Men & Elephants (Chapter 5) • Disparities of mere covert or hidden aspects of culture such as time and obligation. Loose Labels (Chapter 6) • A discussion of more observable aspects of culture including beliefs and values, socioeconomic status, CLAS standards, literacy, language, and generational perspectives. Bows & Ribbons (Chapter 7) • A discussion of how to incorporate the Cultural Intelligence training into your work and personal life.

  10. The Format of this Training • Different ideas and perspectives • New considerations • Different angles • Our request: just think

  11. A Word about Sources • Anthropology • Sociology • Cultural studies • Intercultural and business communication • Management and leadership theory • Adult education

  12. People are People are People: Increasing Your CQ Cultural intelligence: the ability to deal effectively with and in situations characterized by cultural diversity • Components: • Cognitive/mental • Physical/behavioral • Emotional/motivational

  13. CQ Skills • Knowledge • Behavioral ability • Mindfulness • Being aware of assumptions, ideas, emotions • Paying attention to context • Seeking out fresh information • Using empathy

  14. Definitions Ethnocentrism: the deeply felt belief that your own cultural ways are universal, natural, normal, and even superior to other cultural ways (American Anthropological Association, 2007) Polycentrism: recognition that different kinds of people should be measured by different standards (Hofstede, 2001) Cultural relativism: one culture has no absolute criteria for judging the activities of another culture as “low” or “noble” (Hofstede, 2001)

  15. Cultural Difference in CQ It is sometimes assumed that people from other countries are more culturally intelligent – that minorities inherently possess cultural intelligence skills Is this true? Why or why not?

  16. More Definitions Diversity: A property of a group, not of an individual, and includes differences in race, ethnicity, language, nationality, religion, etc. among various groups within a community. A community is said to be culturally diverse if its residents include members of different groups.

  17. Definitions Multiculturalism: The preservation of different cultures or cultural identities within a unified society, as a state or nation.

  18. Diversity Exercise… My Groups

  19. More Definitions • What is race? • What is ethnicity? • What is culture? • Are these synonymous?

  20. More Definitions Race: A local geographic or global human population distinguished as a more or less distinct group by genetically transmitted physical characteristics; a group of people united or classified together on the basis of common history, nationality, or geographic distribution.

  21. More Definitions Ethnicity: The characteristics of a group of people who share a common and distinctive racial national, religious, linguistic, or cultural heritage.

  22. Race vs. Ethnicity

  23. More Definitions Culture: The thoughts, communications, actions, customs, beliefs, values, and institutions of racial, ethnic, religious, or social groups.

  24. Barriers to Cultural Intelligence • Cultural differences • Beliefs & attitudes • Language & literacy • Socioeconomic issues • Service systems • What about these areas may serve as barriers to cultural intelligence?

  25. http://www.youtube.com/user/AlwaysBrand?v=XjJQBjWYDTs

  26. Definitions • Stereotypes • Generalizations

  27. Stereotype:a belief and a decision, a generalized idea or image, usually negative, that is learned about a group of people; when it becomes fixed in our minds, blocking us from seeing members of that group as unique individuals

  28. Men are afraid of commitment. All parents try to make life difficult for their children. Generalizations:discussion points used to describe behavior and flexible to allow altering when new evidence is presented or observed Learning to drive isn’t difficult. Women all want to have large families.

  29. Effects of Stereotyping • What are the potential effects of stereotyping? • How might stereotyping affect you – mentally, physically, spiritually, or otherwise? • What might be the long-term effects?

  30. Types of Stereotypes • Age • Phenotypes • Gender/sex • What else?

  31. What stereotypes can you think of? • Eye color • Older people • Teenagers • Nationality • Religion • Political affiliation • Drive a sports car • Americans • Skin color

  32. How OHDHE can help? • Resource • Planning/thinking through potential challenges • Cultural Intelligence • Barriers • You do not need to learn about every culture

  33. If We Could See Inside Others’ Hearts http://www.youtube.com/watch?v=Wl2_knlv_xw

  34. For more information… Nebraska Department of Health & Human Services 301 Centennial Mall South Lincoln, NE 68509 Office of Health Disparities & Health Equity 402-471-0152 www.dhhs.ne.gov/healthdisparities

  35. Break time! Come back by 2:30

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