Organizational Productivity Research Group

1. Organizational Productivity Research Group Department of Psychology University of Delaware

2. Our Research Partners • Hewlett Packard • Liberty Mutual • Los Angeles County • Prudential Insurance • U.S. Nat’l Park Service • U.S. Postal Service Over 90 organizations including: • Avon • Bristol-Myers Squibb • Daimler-Chrysler • Delaware State Police • General Electric • General Motors • Gore

3. Research Partnerships We design and administer diagnostic surveys with partnering organizations, analyze the findings, and recommend a menu of improvements in organizational practices. We are dedicated to: Help our research partners increase employee productivity and satisfaction Advance the scientific understanding of good practices We draw upon and contribute to the most advanced knowledge in Human Resource Management and Organizational Behavior. Our published research has led to over 350 studies by other researchers.

4. Our surveys are based on the following understanding: • Employee Beliefs, Attitudes, & Emotions • Perceived Organizational Support • Commitment • Satisfaction • Reward Expectancies • Organizational Practices • Planning • Training • Logistical Support • Communication • Coordination • Feedback • Influence • Recognition Performance Absenteeism Turnover Individual and Team Abilities

5. Survey report • Employee views of organizational practices broken down by useful categories (e.g., job type, facility) • Employee attitudes, motivation, and performance resulting from current organizational practices • Summary and analysis of employee suggestions for improving organizational effectiveness • Menu and explanation of our own suggestions for improving organizational effectiveness and increasing employee satisfaction

6. Sample Cases • Technological confusion • Job stress versus compensation • Helpless managers: Responsibility without power • Recognition for what? • Upper management talking to themselves • Rewards for innovation • When training counted • Work overload: Driving out the good employees • Building loyalty and productivity through perceived organizational support

7. The University of Delaware Advantage • Reliable measures: Our surveys rely on measures that have been validated and used in hundreds of organizations with tens of thousands of employees • Leading-edge assessment: As a research driven group, we are fully informed of, and use the latest advances, to provide your organization with the best possible information • Depth of analysis: Our reports have greater scope and detail than reports typically provided by private consulting organizations • Financial Savings: Our work is partially funded by the University of Delaware. As a result, you save the substantial fees that others charge for private consultation.

8. Logistics • Surveys are administered during work hours at central locations. • Supervisor ratings of employee productivity are collected, along with any objective performance measures.

9. Organizational Productivity Research Group