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Ombudsman (OM-buds-man )

Ombudsman (OM-buds-man ). Sweden 1809 Classic Ombuds model: Statutory/investigative role Organizational Ombuds: North America Facilitative role, dispute resolution practitioner Academia & Corporate US 34% increase in US higher education since 2004. History of AU Ombuds Office.

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Ombudsman (OM-buds-man )

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  1. Ombudsman (OM-buds-man ) • Sweden 1809 • Classic Ombuds model: • Statutory/investigative role • Organizational Ombuds: North America • Facilitative role, dispute resolution practitioner • Academia & Corporate US • 34% increase in US higher education since 2004

  2. History of AU Ombuds Office • 2004 AU Senate Resolution endorsed by A&P Assembly and Staff Council • 2007 2nd Resolution, funding approved by President Gouge • September 2, 2008: Launch of Ombuds services • Fall 2008: Office location in Quad Center

  3. Organizational Ombuds • IOA: Standards of Practice and Code of Ethics • Guiding Principles • Informality • Neutrality • Confidentiality • Independence

  4. An Ombudsperson Does: • Actively listens to your questions and concerns • Offers information: AU policies, procedures, and programs • Discuss your concerns and clarify issues • Help identify and evaluate a range of options • Gather information and offer referral

  5. An Ombudsperson Does: • Advise steps to resolve a problem informally • Facilitate communication indirectly • When given permission, serve as an impartial third party • Collaborative agreements through negotiation or mediation • Track perceived issues and trends • Make recommendations for review of policies or procedures to appropriate bodies

  6. An Ombudsperson Does NOT: • Make decisions, findings of fact, or determine the “guilt” or “innocence” of those accused of wrongdoing • Establish, change, or set aside policies or administrative decisions • Offer legal advice • Offer psychological counseling • Participate in grievances or other formal processes • Serve as an agent of notice for Auburn University • Serve as an advocate for any individual

  7. Contact Information: • Jim Wohl, DVM, MPA • University Ombudsperson • Suite 005 Quad Center • 334 – 844-7170 • www.auburn.edu\ombuds • *ombuds@auburn.edu *Email is not a secure or confidential method of communication

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