eCommerce for Policing Online Firearms & Explosives Licensing

1. eCommerce for Policing Online Firearms & Explosives Licensing Best Practice in Licensing Firearms for Live Quarry Shooting Conference 12 September 2013

2. The Firearms & Explosives Licensing Context Protecting the public from foreseeable harm Delivering a cost-effective solution to the tax payer Providing an excellent service for all involved in the licensing process

3. eCommerce for Policing – the Offering

4. Transacting and Interacting with the Public

5. National Solution through Voluntary Subscription Phase 1 24 Forces Phase 2 (Expressions of Interest) 15 Forces + Scotland Phase 3 (Watching Brief) 4 Forces Scotland North-umberland Cumbria Durham Cleveland North Yorkshire Lancs Humber -side W. York S. York GMP Lincs Mersey Derby Cheshire North Wales Staff Notts Norfolk West Mercia Dyfed Leics Cambs Northants W. Mid Suffolk War Beds Thames Valley Essex Herts Gloucs Gwent South Wales Met Avon & Somerset Wilts City of London Kent Surrey Hants Devon & Cornwall Sussex Dorset

6. eCommerce for Policing – the Solution Web Authentication Portal Messaging Payments Hub e.g. Phase TBC Phase 1 Phase 2 National Police Systems Integration Adapter (ESB) National Police Systems Forces Integration Adapter Integration Adapter Local Force Systems Integration Adapter Local Force Systems Local Force Systems

7. Emulating the Best of Online Retail

8. eCommerce for Policing – Firearms & Explosives Licensing Process Scope Grants Renewals Changes & Enquiries Management Processes • Grant Firearm, Shotgun, Coterminous Certificate • Grant Registered Firearm Dealer Certificate • Grant Club Firearm Certificate • Grant Explosives Certificate • Grant Visitor Firearm / Shotgun Permit • Issue Exemption under Section 11(6) Letter (Clay Shoot) • Grant European Firearms Pass • Grant Temporary Firearm / Shotgun Permit • Grant Auctioneer Firearm / Shotgun Permit • Renew Firearm, Shotgun, Coterminous Certificate • Renew Registered Firearm Dealer Certificate • Renew Club Firearm Certificate • Renew Explosives Certificate • Re-issue Exemption under Section 11(6) Letter (Clay Shoot) • Renew European Firearms Pass • Manage Variations • Change of Address • Change Personal Details • Weapon Transfers • Replacement Certificate • General Enquiries • Send Renewal Reminder • Management Reporting

9. eCommerce for Policing – the Benefits • Service Transformation • Facilitates the roll-out of standardised, optimised processes • Facilitates shared services and processing hubs • Improved Customer Service • Increased public access to police services • Introduction of customer ‘self-service’ • Faster fulfilment times • Automated progress emails / SMS to members of the public

10. eCommerce for Policing – the Benefits • Increased Operational Efficiency and Effectiveness • Real-time updates and searches improve intelligence and analysis • Less time spent on admin tasks = more time for value adding tasks • Mobile friendly solution allows field staff to respond more quickly and remain out in the field • Improved data quality • MI facilitates performance management • Efficiency Savings • Reduction in costly face-to-face or telephone-based enquiries • Reduced admin costs through eliminating unnecessary manual tasks, re-keying and duplication • Online payments speed up the process, reduce cost of handling cheques and paper money and make life easier for the customer

11. Solution Design Approach Home Office & Operational Policing Board Programme Board Business Lead Phase 1 – Firearms Licensing Hampshire Business Lead Phase 1 – Online Payments Leicestershire Home Office NFLMS PNC Services National Accreditation Manager Lead Authority (Chair) Programme Director National Programme Manager Business Lead Phase 2 - Contact Management / Witness Appeals Surrey & Sussex Business Lead Phase 2 – Information Disclosure ACRO Contractual PCC Representative Solution Supplier Service Provider Business Lead Phase 2 – Traffic & Speed Related Dorset Business Lead Phase 2 – Social Media TBC Technology User Group Lead Security User Group Lead Link to existing governance and control structures Programme User Groups Service Management Team Link to ACPO Futures & College of Policing National User Group Business HR & Comms Technology Security

12. Solution Design Phases Input from: • Business User Group (BUG) • Customers (e.g. through BASC and BSSC) Outputs include: • Process flows • Business rules • Sample screen designs • Forms and templates • Text for screen messages, FAQs, Help, etc • Welsh language version • Input from: • Technology User Group (TUG) • Security User Group (SUG) • Outputs include: • Solution Architecture Document • API Integration Design and Environment Configuration for each national system • API Integration Design and Environment Configuration for each local force system • Configuration data

13. Indicative Timeline * subject to change Aug – Dec 2012 Jan – Oct 2013 * Oct 2013 – Mar 2014 * Spring – Autumn 2014 * From Autumn 2014 When? • Complete • Scoping • Vision – “New Ways of Working” • “As Is” Process Mapping • IT and Security Considerations • In Progress • Business Processes – publication, review & feedback, signoff • Technical design – as above • User Interface design • Welsh language version • Not Started • Environments build • Core solution build • National integrations • Local integrations • Technical testing • Security testing • Not Started • User Acceptance Testing • Business Readiness, e.g. Training • 6 month pilot of 5 forces: Hampshire, North Yorkshire, Staffordshire, Surrey, Wiltshire • Not Started • Pilot review and refinement of solution and processes • Roll out to remaining 19 Phase 1 forces Activity? BUG, TUG, SUG, Project Team Solution Supplier, Service Provider User & Working Groups, Customers, Participating Forces, Welsh Early Adopters, Project Team, Solution Supplier, Service Provider PNC Services, NFLMS Team / IPL, Solution Supplier, Service Provider, Security Experts, Project Team Customers, Pilot Forces, PNC Services, NFLMS Team / IPL, Solution Supplier, Service Provider, Security Experts, Project Team Participating Forces, Solution Supplier, Service Provider, Project Team Who?

14. Q&A Thank you