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Consumer Protection Laws

Consumer Protection Laws. Unit 3 Topic 3.2.3. Aims for today. To appreciate the purpose of key consumer protection laws and be able to apply them to real business examples. Starter task. Read the passage on your desk.

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Consumer Protection Laws

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  1. Consumer Protection Laws Unit 3 Topic 3.2.3

  2. Aims for today • To appreciate the purpose of key consumer protection laws and be able to apply them to real business examples To appreciate the purpose of consumer protection laws & apply them to business

  3. Starter task • Read the passage on your desk. • Think of a scenario when you experienced issues relating to your consumer rights Extension: Create a role play for this scenario. To appreciate the purpose of consumer protection laws & apply them to business

  4. Consumer Protection • Fair trading regulations exist to protect consumers from exploitation. Consumers have basic legal rights and can complain/sue if a product is: • Giving a misleading description • Of an unsatisfactory quality • Not fit for its intended purpose To appreciate the purpose of consumer protection laws & apply them to business

  5. When consumers buy productsthey expect: To appreciate the purpose of consumer protection laws & apply them to business

  6. Consumer protection Businesses must operate within the law. Key Laws include: To appreciate the purpose of consumer protection laws & apply them to business

  7. Task 1: Your Consumer Rights Working in pairs, complete the consumer rights quiz on your table Extension: Online quiz @ http://news.bbc.co.uk/1/hi/uk/1089438.stm To appreciate the purpose of consumer protection laws & apply them to business

  8. The main Consumer Protection Laws To appreciate the purpose of consumer protection laws & apply them to business

  9. 1. Sale & Supply of Goods Act 1994 • This Act says that all products have to be of a 'satisfactory quality'. This means that they have to: • be safe • last for a reasonable amount of time • be fit for their intended purpose • have nothing wrong with them (unless the defect was noted at the time of sale) To appreciate the purpose of consumer protection laws & apply them to business

  10. 2. Trade Descriptions Acts 1968 & 1972 Businesses must not: • Give false or misleading information about products - for example, who made the product. • Market fake designer goods as the genuine product. • Advertisements, labels must be truthful Check your Coat To appreciate the purpose of consumer protection laws & apply them to business

  11. 3. Consumer Credit Act 1974 This protects you when you borrow or buy on credit. • Businesses must have licences to give credit. • No one under 18 is allowed to be offered credit. • Businesses have to state the Annual Percentage Rate (APR). • If you sign a credit agreement at home you have several days in which you can tear up the agreement. This is called a 'cooling off period'. To appreciate the purpose of consumer protection laws & apply them to business

  12. To appreciate the purpose of consumer protection laws & apply them to business

  13. 4. Weights & Measures Act 1951 To appreciate the purpose of consumer protection laws & apply them to business

  14. Task 2: Applying the knowledge • Groups of 4/5 Task • Examine and discuss the range of products you have been given. • Identify which consumer protection laws are relevant to each item. • Do any of the products breech these laws? -Random groups will be selected to feedback- Extension: Consumer protection worksheet To appreciate the purpose of consumer protection laws & apply them to business

  15. 5. Consumer Protection Acts 1978 & 1987 To appreciate the purpose of consumer protection laws & apply them to business

  16. Consumer Protection (Distance Selling Regulations) 2000 To appreciate the purpose of consumer protection laws & apply them to business

  17. Ebay • http://www.ebay.co.uk/ To appreciate the purpose of consumer protection laws & apply them to business

  18. The effects of consumer legislation • How does consumer protection legislation impact on businesses? Task 3: • Read page 60 • Summarise the effects of consumer legislation by creating a mind map, synoptic paragraph or elevator speech. • Extension: Explore www.consumerdirect.gov.uk and identify a range of issues that consumers can get help with. To appreciate the purpose of consumer protection laws & apply them to business

  19. www.consumerdirect.gov.uk http://www.youtube.com/watch?v=sHWeCJ32Dc8 To appreciate the purpose of consumer protection laws & apply them to business

  20. Plenary: Consumer protection laws quiz http://www.dineshbakshi.com/External-Environment/Interactive-quizzes/consumer-protection-laws-match-up-quiz.html To appreciate the purpose of consumer protection laws & apply them to business

  21. To appreciate the purpose of consumer protection laws & apply them to business

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