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Explore the core principles of our organization's culture, delve into our department culture, discover strengths and opportunities, and emphasize the importance of providing feedback. Learn how our shared assumptions, values, and beliefs shape our interactions and expectations. Find out how feedback plays a crucial role in decision-making, communication, motivation, and performance improvement. Discover how feedback supports our culture and collective goals, making us a feedback culture. Get insights on giving and sharing feedback effectively within our department to enhance communication and processes. Join us in fostering a culture of openness, growth, and continuous improvement.
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Agenda • Review principles of organization culture • Talk about department culture • Phrases that describe our department • Our strengths – what we do well • Our opportunities – what we’re working on • The importance of providing feedback
Our Culture • Is a system of shared assumptions, values, and beliefs • Defines what is of primary importance to us as an organization • Prescribes how resources are to be used • Establishes what we can expect from one another • Sets the tone for how team members treat each other • Is how we respond, react and behave
Our Culture • Created by: • Our organization mission, vision and values • Department leaders • Team Members • People we serve • Families • Volunteers • Relationships
Phrases That Describe our Department Culture • INSERT DEPARTMENT Specific phrases
What We Do Well • INSERT DEPARTMENT Specific Items • Include Operation, Resident/Family and Team Related Items
What We’re Working On • INSERT DEPARTMENT Specific Items • Include Operation, Resident/Family and Team Related Items • Be Honest – if Teamwork or Collaboration is not going well, share it and the solution. • Share Action Plans – consider use of a chart
Expectation of Providing Feedback • Provides valuable information to make important decisions • Builds and maintains communication with others • It can motivate • Inspire action • Improve performance • It’s a crucial tool
Using Feedback to Support Our Culture • Providing feedback isn’t solely the team leader’s responsibility • Teams are accountable for achieving collective goals • Individual team members are accountable to each other for their effort and contribution to the team • A team’s open feedback and communication provides mutual support and assistance to both the individual team member and broader team
Giving Feedback • INSERT DEPARTMENT specific information for when, where and how a Team Member can provide feedback. • For an example, communication book, management meetings, one on one with manager ( consider off hours…etc.)
Sharing Feedback • INSERT DEPARTMENT specific information on how to manage feedback for an example Resident and Family Member Complaints relating to cares, food quality, room temperatures…etc. • Review Common Question and Answer Guide
Feedback Helps Us • INSERT DEPARTMENT specific information related to what you do with feedback and how it guides (improves, changes, modifies…etc.) department specific processes.
Feedback Culture • As an organization committed to improving and sustaining high quality, feedback has to be a part of who we are as an organization • We’re a feedback culture!
