1 / 10

What are the benefits?

shani
Download Presentation

What are the benefits?

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Local e-gov National ProjectsExperience Sharing Workshops Series 3VALUEBILLBenefitsBarry Tuckwood - Valuebill Project ManagerAndrew Lawes - East RidingShirley Hall – Tynedale DCBarbara Jones - Valuebill ConsultantDavid Lloyd - Huntingdonshire DCCatherine Coelho – Oxford CityMatthew Toms - South GloucestershireDavid Hughes - Valuation Office AgencyNick Griffiths - IA NLPG Experience Sharing Workshops Series 3

  2. What are the benefits? Source: Capgemini Benefits Report Experience Sharing Workshops Series 3

  3. Experience Sharing Workshops Series 3

  4. Tangible • Database reduction 100 down to 1 • Database management costs • Staffing • Training • Data transfer costs • Time savings from centralised management • Time lost • Looking for addresses • Tracking address changes • Querying addresses • Better targeting for inspections Experience Sharing Workshops Series 3

  5. Tangible 2 • Accurate mail: fewer returns ‘not known’ • Easier updating: fewer candidates • Spatial data improves analysis and modelling for • Strategy – policy and economic modelling • Exceptions • Complete property address data for all • All CT and NDR included • No duplicates • None missing • Assurance of fit with spatial • Easier identification of exceptions • The future: updating for revaluation in 2007 • Appeals Experience Sharing Workshops Series 3

  6. Intangible • Happier staff • Confidence and trust • Concentrate on their real role • Lower staff turnover • Fewer sick days • Happier Customers • Fewer repeated calls • Fewer unfavourable media reports • Better external relationships • Happier Members Experience Sharing Workshops Series 3

  7. Think Corporate – and wider • Call centre • Environmental services – the bin round • Education • Benefits • Social Services • Electoral Roll • Trading Standards • Transparency and fairness • Council Tax and Rating Appeals • Emergency Services • DWP Experience Sharing Workshops Series 3

  8. Quantify • Measure work as it is • Identify clear opportunities • Survey internally • Simple techniques, eg, time for average call, reasons for delay, turn-round, number of calls for the same customer for the same issue • Estimate possible gains • Select ‘quick wins’ • Annual repetitive or one-off’ costs? • Annual repetitive or one-off’ benefits Experience Sharing Workshops Series 3

  9. Share costs and benefits • Mix of projects: • Home-grown • From National Projects • Partnerships • Build into a programme • Shared aspects, eg: • Overall management • Process change • Technical change • Data improvement • E-enablement Experience Sharing Workshops Series 3

  10. Summary • Brainstorm the benefits • Quantify • Data: capture once, use many • One-off or annual? • Select • Build into a programme • Share the work • Easy steps Experience Sharing Workshops Series 3

More Related