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EVERY ONE SOME ONE NO ONE. SAD STORY OF CORPORATE WORLD. CRISIS IN WORLD ECONOMY. WORLD’S GROSS DOMESTIC PRODUCTION IS SHRINKING UNITED STATE IS IN RECESSION, MAY BE IN DEPRESSION EUROPE SEE NO HOPE JAPAN IN RECESSION FROM 1990 EMERGING MARKETS ACTUALLY SINKING
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EVERY ONESOME ONENO ONE SAD STORY OF CORPORATE WORLD
CRISIS IN WORLD ECONOMY • WORLD’S GROSS DOMESTIC PRODUCTION IS SHRINKING • UNITED STATE IS IN RECESSION, MAY BE IN DEPRESSION • EUROPE SEE NO HOPE • JAPAN IN RECESSION FROM 1990 • EMERGING MARKETS ACTUALLY SINKING • WORST ECONOMIC DISASTER AFTER 1930
HORRIFIED CORPORATE WORLD • “TOO BIG TO FAIL” HAS FAILED • CAPITAL WORLD IS DOOMED • HUNDREDS OF COMPANIES HAVE CLOSED • MILLIONS HAVE LOST JOBS • CONSUMPTION IS SHRINKING • CUSTOMER BARGAINING FOR VALUE • COMPANIES HAVE NO CLUES HOW TO SURVIVES
SIMPLE PRINCIPLE • SURE FORMULA FOR SALE • PROVIDE VALUE FOR MONEY • ADD VALUE WITH OUT ADDING COST • DELIVER QUALITY
COMPLICATEDUNDERSTANDING • INTRODUCE COST CUTTING DRIVE • HIRE CONSULTANT • INTRODUCE PRODUCTIVITY DRIVE • DO BUSINESS PROCESS RE-ENGINEERING • INTRODUCE QUALITY INITIATIVES. • LAUNCH NEW INITIATIVES EVERY YEAR • 6 SIGMA; TQM;KAIZEN;BPR ETC
INTRODUCE LOW COST PRODUCT • PRODUCE MORE • ADD PEOPLE TO SUPERVISE • ADD QUALITY INSPECTORS • ADD AUDIT DEPARTMENT • ADD WARRANTY COST • INCREASE SIZE OF CUSTOMER COMPLAINT DEPARTMENT • PRINT GLOSSY PAPERS ON QUALITY • HAVE SEMINARS ON QUALITY • SELL SAME LOW COST PRODUCT AT HIGH PRICE DUE TO OVERHEADS.
AND THEN ??? • WONDER WHY OUR PRODUCTS ARE NOT SELLING? • LABELS OUR SELF AS PREMIUM WHEN WE GET OUT PRICED. • SEARCH FOR MARKET THAT WILL ACCEPT YOUR PRICE(INEFFIENCICY). • BLAME COMPETITION. • WONDER WHY SO MUCH INDIRECT WORKER. • SLASH SUPERVISORS • BLAME IT ON QUALITY • AND • LAUNCH NEW QUALITY PROGRAM
QUALITY • MOST USED BUT LEAST UNDERSTOOD WORLD IN CORPORATE WORLD • IT IS USED TO IMPRESS CUSTOMER • IT IS USED TO IMPRESS TOP MANAGEMENT • IT IS USED TO PASS THE BLAME • IT IS USED WHEN WE FOUND NO OTHER EXCUSE • IT IS USED TO FOOL OUR SELF • IT IS USED BECAUSE EVERY ONE USE IT • DOES QUALITY COME AT COST?
DOES QUALITY ADD COST • YES!!! • IF WE PRODUCE FIRST AND THEN ADD QUALITY TO IT • COST OF REWORK • COST OF REJECTION • COST OF SUPERVISION • COST OF INSPECTION • COST OF TIME
COST DIFFERENCE IN • QUALITY PRODUCE PRODUCT AND • PRODUCED AND THEN ADDED QUALITY BY INSPECTION / REJECTION • CAN BE BIG ENOUGH TO WIPE OUT THE COMPANIES • FOR CUSTOMER BOTH PRODUCT ARE OF SAME QUALITY THUS HAS SAME PRICE • FOR ONE COMPANY THAT PRICE IS GOOD ENOUGH TO GIVE PROFIT • FOR OTHERS THAT PRICE MAY BE BELOW COST
ARE WE ALL PART OF THIS STORY ? • ARE WE SUBJECTED TO NEW INITIATIVES EVERY FEW YEARS • DO WE PARTICIPATE IN QUALITY PROGRAM BY FORCE OR VOLUNTARY • HAVE WE MADE EFFORTS TO UNDERSTAND QUALITY? • ARE WE COMMITTED TO QUALITY? • WHAT QUALITY SYSTEM DO WE HAVE? • ARE WE WONDERING WHY OUR QUALITY DO NOT SELL? • DO WE FEEL THINGS SHALL BE DIFFERENT? • DO WE WANT TO MAKE CHANGE IN THE COMPANY? • BIGGER QUESTION IS…………………
ARE WE READY TO CHANGE OUR SELF? • IS QUALITY EVERY ONE’S JOB? • IS IT LEFT TO SOME ONE? • OR • IT IS NO ONE RESPONSIBILITY?