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Greater Manchester CSS

Greater Manchester CSS. Angela Phillips Managing Director. What is GM CSS.

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Greater Manchester CSS

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  1. Greater Manchester CSS Angela Phillips Managing Director

  2. What is GM CSS • Our vision is to be the commissioning support provider of choice for Greater Manchester commissioning organisations, supporting our customers to commission the best care and improve the health and wellbeing of their populations.

  3. What it is not • A commissioning decision making body • An independently financed body • A watch dog or checking body

  4. How will CCGs and CSS work together • Customer and provider • Professional accountabilities • Contractual relationship • Collectively and individually • With individual CCGs • Around providers • Or other sensible footprints (NE Sector, Manchester) • As GM • Across the GM boundaries

  5. Value Proposition - Theory Operational Excellence Customer Intimacy Product Leadership

  6. Value Proposition - Theory • Do all three to an extent but major on one. • Product development • Eg Apple • Lots of cost associated with R&D • Customer Intimacy • Bespoke service for each customer • Know them inside out • Service excellence • No bells and whistles • Slickest consistent process ££ ? £

  7. Dispel a myth • Slickest consistent process • Does not mean everyone has the same • Eg IT helpdesk opening hours CCG A hours required 9-5 Free to user Dial 0800 1234567 CCG B hours required 8-6 Free to user Dial 0800 7654321 CCG C hours required 8-6 Users pay local rate Dial 0845 1234765

  8. Products • Strategic and Operational Planning Support • Service Design and Improvement Support • Procurement and Contracting Support • Performance and Quality Support • CHC • EUR • Medicines Management • Resilience • Safeguarding • Communications and Engagement • E&D • Finance • Governance • HR / OD • IM&T (including BI)

  9. Product Development - process • Product templates • MoU • Service design lockdown • Workforce plan • Costing Model – the whole • Pricing Model – charging the whole across CCG • No cross subsidising by product or by CCG • Cost drivers will be applied • Confirm products • SLA • Contract

  10. CSS accreditation process • Checkpoint 2 • Marginal pass • Checkpoint 3 (August/September) • Final business case • Workforce, cost and revenue model • Based on SLAs • Will be some shadow working prior to this • Manchester CSS • “simple” products

  11. What will it feel like to work in CSS People Profit Customers

  12. What will it feel like to work in CSS • 3 way matrix • Functional teams • Product delivery • Customer liaison • Support not decision making • But professional • Service not servile • Won’t be expected to leave your ethics and your brain at the door • Values being provisionally worked up but will involve everyone as soon as we can • No internal customers • Only external

  13. Recruitment Process • It depends • What CCGs make or buy • Where the jobs are (it depends) • What the jobs look like compared to current • Straight move? • Competitive recruitment? • GM pool? • By PCT?

  14. ? ? Questions Comments Concerns ? ?

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