Patient Queuing Solution

1. Patient Queuing Solution

2. Before Waiting Area B1 B2 B3 Registration Line Registration Clerks

3. Challenges • Patient visibility • design space / line of sight • Multiple Patient acuity levels • Too few/many booths open • Poor patient satisfaction • Poor staff satisfaction

4. Desired Solution • Reduce the wait time • Utilize waiting area • Patient registration based on acuity level • Monitor registration wait time • Custom metrics, max, avg. # etc… • Support Manager decision to Open/Close Booth

5. Patient Arrives Patient takes ticket from station Waiting Patient takes a seat and waits Registration staff updates counter screen when ready for next patient Patient sees that the counter number matches ticket number Patient Time Processing Patient moves to appropriate booth Patient arrives at correct booth Patient is seen by registration clerk Patient registration is processed Patient leaves the booth

6. Kiosk Patient Flow

7. Staff Workflow

8. After Kiosk Waiting Area Display Screen Booth 1 Booth 2 Booth 3

10. Clerk View

11. Patient View

12. Additional Features • Staff Process: • Error checking • Transfer patient between booths • Pull patient from queue based on priority • System warning • Printer : Out of Paper, Paper Jam • Kiosk : Disconnected, After Hours

13. Performance Management • Manager features: • Max number of patients per queue • Average waiting times • Number of tickets per day per queue • Track patient through registration • Assignment of clerks to open booths • Reporting

14. Reporting • Canned reports • Incident • Management • Performance • SSRS • Report subscription • Linked reports

15. Thank you

16. Workflow – Before |After Before After Waiting area Kiosk Registration Line B1 B2 B3 B1 B2 B3

17. Custom Solution • Performance metrics • Workload balance • Kiosk/display view • Patient flow • Multi-stage Reg. • Patient notification • Staff workflow