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Treasury Manager

Treasury Manager. Theresa Utibe-Ukim MSIT 573 Dr. Carl Rebman July 14,2005. About Treasury Operations Dept. Zenith Bank has 80 branches All foreign exchange & treasury transactions are processed centrally. Main function: Funds transfer 8 staff – approximately 100 transactions per day.

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Treasury Manager

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  1. Treasury Manager Theresa Utibe-Ukim MSIT 573 Dr. Carl Rebman July 14,2005

  2. About Treasury Operations Dept. • Zenith Bank has 80 branches • All foreign exchange & treasury transactions are processed centrally. • Main function: Funds transfer • 8 staff – approximately 100 transactions per day. • Use of two programs: Phoenix & SWIFT

  3. Project Overview • A new program to integrate the Phoenix banking software and SWIFT • Re-engineer the current treasury operations processes • Project will required 3 programmers (2 will be hired on a part time basis) and all of treasury operations staff • Duration is expected to be 6 months

  4. Problem • Staff are overwhelmed by the volume of repetitive tasks. The department has asked 2 additional staff be employed. • Customers transactions are never completed on the same day. • Staff are unhappy and customers are dissatisfied with the poor service.

  5. Project Objective • Create a new program that will cut out/reduce repetitive task and integrate Phoenix & SWIFT • Get customers transactions completed on time • Reduce work time for staff • Increase business/income

  6. Cost • Project Cost: $95,000.00 (This will be in salaries) • Others: Bank may loose up to 30% of their business with the current situation. That is an income of about $187,500.00pa

  7. Benefits • Customers are satisfied with the level of service. They retain their business with the bank • Transactions grow by about 30% - $187,500.00 income. Bank charge a premium for the outstanding service • Staff are happier with the job. Turnover is low. The bank saves about $5,000.00 in recruitment and training. • Save $95,000.00 on salaries of additional treasury staff

  8. Measures of Success • All task accomplished in the allotted time • Software code working as planned • All transactions processed same day • Staff do not have to work more than 8hours a day. • There is no need to employ additional staff for the dept.

  9. Risk Assessment

  10. Gnatt Chart

  11. Questions? Thank you!!!

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