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: Corporate travel survey, Jan ‘10

: Corporate travel survey, Jan ‘10. ASCEND CORPORATE TRAVEL SURVEY 2010 . Ascend have experience of online Corporate Travel surveys, dating back to 1990. 250+ respondents. 50% Europe, 31% N. America, 16% Asia Pacific

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: Corporate travel survey, Jan ‘10

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  1. : Corporate travel survey, Jan ‘10 ASCEND CORPORATE TRAVEL SURVEY 2010 • Ascend have experience of online Corporate Travel surveys, dating back to 1990. • 250+ respondents. • 50% Europe, 31% N. America, 16% Asia Pacific • Results reflect policies across many large international companies and corporations, not just individual respondents.

  2. NUMBER OF FLIGHTS: OPTIMISM RETURNS TO BUSINESS TRAVEL MARKET • There is an expected 7.7% increase in the number of flights planned to be taken in the next year • 35% now expect an increase in number of flights, compared to only 10% in 2009 • Only 13% expect a decrease in flights, compared to 45% last year

  3. AIR TRAVEL BUDGETS: MORE MONEY TO BE MADE AVAILABLE FOR BUSINESS TRAVEL • There is an expected 7.6% increase in air travel budgets this year • 28% expect an increase in air travel budgets, compared to only 9% in 2009 • Only 20% expect a decrease in budgets, compared to 54% last year

  4. EUROPE EXPECTING A WEAKER RECOVERY IN FLIGHTS AND BUDGETS THAN NORTH AMERICA • 16% from Europe and 9% from North America expect number of flights to decrease • 27% from Europe and 15% from North America expect a decrease in air travel budgets

  5. STRATEGIES TO ACHIEVE BUSINESS TRAVEL COST SAVINGS IN THE NEXT 12 MONTHS • An increase in numbers using travel agencies to find deals: 36% from 29% last year • A decrease in numbers using the internet to find cheaper fares: 40% from 48% last year • Fewer companies planning to reduce number of staff travelling to conferences: 37% from 55% last year Source: Ascend Fasttrack Express: Corporate Travel Survey, Jan 10

  6. ‘INCREASED SECURITY QUEUES’ TOPS THE LIST OF ELEMENTS OF AIR TRAVEL HAVE GOT WORSE OVER LAST 2 YEARS • TOP 3 ELEMENTS RANKED BY RESPONDENTS: • Increased security queues • Increased delays • Decline in airline service on board Source: Ascend Fasttrack Express: Corporate Travel Survey, Jan 10

  7. ‘GREATER EFFICIENCY IN CHECK-IN’ TOPS THE LIST OF ELEMENTS THAT HAVE GOT BETTER OVER LAST 2 YEARS • TOP 3 CHOSEN BY RESPONDENTS: • Greater efficiency in check in and pre-flight services • Cheaper fares more available • More choice of low cost airlines Source: Ascend Fasttrack Express: Corporate Travel Survey, Jan 10

  8. A LARGE AND VARIED SAMPLE WITH THE MAJORITY OF RESPONDENTS FLYING BUSINESS CLASS

  9. A MIXTURE OF LONG-HAUL AND SHORT HAUL TRIPS AND LARGE AND SMALL COMPANIES N=255 N=255

  10. CORPORATE TRAVEL POLICY - SUMMARY • The Ascend Corporate Travel Survey shows that a weak recovery is in the air. Both budgets and the number of flights are set to increase over the next 12 months • North America is more positive than Europe • People are expecting more for less. More people expect to increase the number of flights than expect to see budget increases • Passengers have plenty to grumble about, especially increased security queues and declining on-board service levels, but they now feel they have more choice and cheaper fares For further details on Ascend Surveys please contact: Fiona Benharoosh, Marketing and Communications Director fiona.benharoosh@ascendworldwide.com “The information contained in our databases and used in this presentation has been assembled from many sources, and whilst reasonable care has been taken to ensure accuracy, the information is supplied on the understanding that no legal liability whatsoever shall attach to Ascend Worldwide Limited, its offices, or employees in respect of any error or omission that may have occurred.”

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