Initial Performance Review of Services Contract

1. Initial Performance Review Template See Notes sections on some slides for additional instructions Initial Performance Reviewof Services Contract [Program Name] Name Program Office Date of Briefing Version #

2. Current POCs – [Program Name]

3. Funds: Program Budget: $250M Total Awarded Value: $$$$ Obligations to Date: $$$$ FYXX Awarded Value: $$$$ FYXX Obligations: $$$$ (Target/Ceiling: $$$ / $$$) (Incentive Fee: 20% / 80% > Target < 50% / 50% ) (FYXX Award Fee: 70%, 73% For each period/year) [Program Name] Overview Sample data; provide explanation in notes; include only relevant information Scope of Work: Performs system maintenance within the TMA health data systems environment. Responsible for Tier I and II support as required. Budget G Y Cost • Issues/Risks: G Risks PCO: COD-A ACO: TRO West FDO: XXXXXX CORs: 30 Contractor: Humana Major Sub: If applicable FTE:192 Status:F416XX-01-C-00XX (Awd: 9/15/08) (Full & Open) • Contract Type: Single Award Rqt FPIF/FPAF • POP:6 years (10/1/08 – 9/30/14) PSC:XXXX • Transition status:

4. Surveillance Plan – [Program Name] This chart describes the process your Government Team will employ to monitor this program. The results of this surveillance program should be reflected in all of the following charts. • # CORs Total, # CORs Trained • Are all functional areas / contract requirements covered? • Have CORs been assigned to and properly trained prior to performance? • Summarize government surveillance process • Additional surveillance considerations (as applicable): • Does this contract have Inherently Governmental Functions (IGF) or Nearly IGF? If yes, what is being done to: 1) enhance management oversight and/or 2) bring IGF back in-house? • Does this contract have conflicts of interests? If yes, how are they identified and mitigated/avoided? (for example, ensuring contractor does not have a financial interest/benefit in advice to the government)

5. Financial Estimates – [Program Name] Initial Performance Review not likely to have obligated or actuals data. Total Incentive CLINS Total Reimbursable CLINS Show how gov’t is financially managing the contract – tailor as necessary. Example is for a single Award “C” contract with Incentive and Reimbursable CLINS. Total Estimated Contract Value Example: include ceiling and obligations to date, forecasted obligations/ expenditures. Exceeding Target or NTE must be explained with mitigation plan in notes.

6. Implementation/Transition – [Program Name] Discuss the progress and status of the implementation of the work and transition from incumbent if applicable. • Intent: • Provide broad information covering implementation and transition progress and status • Provide noteworthy positive/negative information (the good, bad, ugly as applicable) on contractor performance to date • Provide details on major issues. Provide enough information to ensure message is clear.

7. Issues & Risks – [Program Name] Sample – Use this format to detail issues that were identified in the lower right quadrant of the Quad Chart (slide 3) • Issue/Risk: • E.g., cost overruns exceeded ceiling every contract year by about $3M • Assessment: • Government exposure limited by low contract price ceiling, 3% above target cost • High levels of performance are maintained in all areas • Root Cause: Bid Errors • Fire Protection used wrong CBA rate; contributes about $1.2M annually to total overrun • Community services errors; impact roughly $400 - 500 K annually • Impact: • Government shares 60% up to ceiling, about $500K per year • Mitigation: • Government monitors performance to identify any degradation • Service provider uses process mapping within self-led employee teams to reduce costs • Service provider offsets overrun, in part, with underruns in IT, Logistics, O&M • Financial reports indicate FY07 overrun is reduced to about $1M

8. Subcontract Management – [Program Name] • Identify major subcontractors, what they provide, their anticipated percentage of contract value, whether large or small business • Identify subcontractors’ major issues, if any • Discuss prime contractor’s approach to managing/overseeing their subcontractors • Identify the % of pass-through costs, if any • Identify any issues the prime has in managing their subcontractors

9. Award Fee Plan – [Program Name] Sample – Use this format and the following chart if your contract includes Award Fee DELETE this chart if not applicable Summary chart of Award Fee Plan Include qualitative and numerical rating thresholds

10. Status of Proposal Commitments – [Program Name] • This chart provides an opportunity to review those “winner specific” criteria/promises that a contractor made in their proposal (i.e., the proposed performance, cost management, etc. criteria that enabled them to stand out above the competition and win the contract) • List the commitments that the contractor made in their proposal • Example commitments areas: cost-saving initiatives, production line adjustment, access to automated systems, small business, continuous improvement, manpower/workforce reductions, etc • Example commitments: • Provide government access to IT/cost system • Draw down current workforce 20% • 40% of subcontracts to be awarded to small business Use this chart to discuss and track the commitments Contractor made to TMA in its proposal THAT WERE MADE PART OF THE CONTRACT

11. Closing Thoughts – [Program Name] • Opportunities to Improve • What can PEO do better to support you • Best Practices • Government • Contractor • View of Others • View of RAM • Follow-on plans • In-sourcing thoughts • Next steps • Quality of requirements definition • Customers Use this format to discuss view of others and opportunities to improve program