Corporate Blogging

1. Corporate Blogging Sabrina I. Pacifici Founder, Editor, Publisher, Web Manager LLRX.com (www.llrx.com), the unique, free, independent webzine on legal research, resources, applications, and technology for librarians and legal professionals. & Author of beSpacific (www.bespacific.com) Accurate, focused law and technology news, updated daily

2. Blog facts Overall blog stats Blogging applications Blog features Tracking blogs at large Corporate blogging stats Why blog What to blog about Got Content! Blogging Essentials – benefits, people, time, cost Elements/components of good blogs Content creation and management Marketing and branding, in-house and to the public Blogs as knowledge management tools Adjunct to portals, websites, intranets Examples of focused, topical blogs More reasons you should blog Tech companies lead the way in corporate blogging News and resources on corporate blogging Presentation Overview Sabrina I. Pacifici, www.bespacific.com

3. Facts about blogs Sabrina I. Pacifici, www.bespacific.com

4. Parts of a blog – consider which elements to use Sabrina I. Pacifici, www.bespacific.com

5. How many blogs are there? Millions and millions…. Sabrina I. Pacifici, www.bespacific.com

6. But how many are updated regularly? Sabrina I. Pacifici, www.bespacific.com

7. “A mere 2% of Adult Internet users maintain Web diaries or Web blogs…Content omnivores are among the heaviest overall users of the Internet.” Sabrina I. Pacifici, www.bespacific.com

8. Blog Software – An overview of some options Sabrina I. Pacifici, www.bespacific.com

9. Tracking Blogs Sabrina I. Pacifici, www.bespacific.com

10. Stats on Corporate Bloggers: http://www.sifry.com/alerts/archives/000390.html, October 17, 2004 Sabrina I. Pacifici, www.bespacific.com

11. Inexpensive, non-techie, easy/quick to launch Capture, annotate information Indicate document relevancy, provide taxonomy, create info relationships Make info visible that would otherwise be overlooked Document management tool, from micro to macro (personal, departmental, organizational) Excellent adjunct/alternative to email overload Leverage your research and ability to disseminate it Create and promote key relationships within and across departments, groups and services Expand services to those across your organization Increase productivity and info exchange through better time management and resource allocation Seamless access via internal network Read the website, receive RSS feeds or updates through email Promote internal marketing for individual, group/dept. and/team initiatives, projects (long and short term) Content is searchable, browsable, archived and users can comment Alternative to vast, impenetrable file folders of emails valuable database is created and expanded continuously Inexpensive, practical KM system that does not require lots of $ Why Blog? Sabrina I. Pacifici, www.bespacific.com

12. Is a blog the app you should choose Who are you trying to serve, and why Needs assessment Have a specific goal, review progress and assess value Who is responsible for maintenance/updating Blogs can be “back-office” or front and center Determine scope…or niche Establishing and populating the blog(s) with content review resource options with key members of departments, practice groups or areas whom you wish to serve. Obtain stakeholder buy-in Demo the service, request suggestions, comments and input Respond quickly by adapting the blog to incorporate additional data narrow or expand content and specifications Is one blog sufficient, or do you need multiple blogs? Address usability, functionality, value for time spent Stay on message…focus, focus, focus – readers have limited time Verify, vet, validate content choose your source materials very carefully Blogging Essentials – benefits, people, time, cost Sabrina I. Pacifici, www.bespacific.com

13. Blogs – can they replace an intranet? Sabrina I. Pacifici, www.bespacific.com

14. From Dave Pollard's How to Save the World – The Knowledge Process, http://blogs.salon.com/0002007/ Sabrina I. Pacifici, www.bespacific.com

15. What to Blog About? Share the Knowledge • new or ongoing projects – close the loop • new services, or current ones that require better promotion/info dissemination • KM initiatives • Evaluation, design, implementation, roll-out, testing • Tasks – group/departmental • Organizational tool, management tool • Password database, subscription database, calendar of events • training • presentations • topical/subject specific research • practice development • clients • virtual reference, electronic services, cataloging • from topics specific or broad, it is up to you! Sabrina I. Pacifici, www.bespacific.com

16. What Does Blogging Involve – Got Content! • Assignment: monitor, track, locate (through all avenues available…fee and free)… find needle in haystack and make it look easy! • validate, verify, analyze • review, edit, append info as req’d (PDF, Word docs, Excel, graphics, audio, video) • seek feedback, comments, contributions • publish, disseminate, update (the updating part is the real kicker)…commitment is key! • don’t start what you can’t continue – Feed the Blog! • time management is essential Sabrina I. Pacifici, www.bespacific.com

17. Example of a blog used for development, collaboration, testing Sabrina I. Pacifici, www.bespacific.com

18. Blogs facilitate organization of, and access to, relevant data by topics Sabrina I. Pacifici, www.bespacific.com

19. Example of a very focused topical blog: GM Smallblock Engine Blog Sabrina I. Pacifici, www.bespacific.com

20. Example of a topical blog with broader focus but still subject oriented – stays on message. Sabrina I. Pacifici, www.bespacific.com

21. Identify and target your users Provide channels of information Choice/selection in data stream From the general to the granular, your readers can choose if you offer them a range of content Supplementing info/data/resources from websites, e-newsletters, paid subscription services, online databases Aggregate your current publishing formats Intranet Portal Websites Handouts/brochures Power Points Emails Newsletters Branding/marketing vehicle for your library – good PR Offers tangible, ongoing documentation of work product Justify resources, staffing, additional services Where is that report, news article, survey, training manual? Promote, maximize internal collaboration, knowledge base management of resources, tasks and projects Real time publishing Direct, no intermediary req’d You are the expert Blogging will focus and expand upon your skills Level the playing field…minimize barriers and increase visibility, communications, integration of resources More Reasons Why You Should Blog Sabrina I. Pacifici, www.bespacific.com

22. Think about products and services – informing and supporting users A Product Blog "By announcing a new product on a blog you are creating an invitation to a discussion about your product. On-line press releases don't allow readers to post comments to provide feedback or to ask questions. As more and more blog readers use newsreaders, people are very apt to grab an RSS feed for a blog they find interesting. That creates an opportunity for the blog to continue the discussion that starts with a new product announcement. “ http://contentcentricblog.typepad.com/ Sabrina I. Pacifici, www.bespacific.com

23. Consider the options, value and flexibility offered by RSS Feeds • News feeds help you “get the word out” about updates to your blog • In-house or to the public • Offer your readers/community an alternative to email only, or as a supplement to it for those who “opt-in” • Review websites you use that offer feeds • To locate feeds, look for the orange icon or button that says RSS, XML, Syndicate or Atom. Sabrina I. Pacifici, www.bespacific.com

24. Sabrina I. Pacifici, www.bespacific.com

25. Microsoft has over 800 employees blogging…take a look Sabrina I. Pacifici, www.bespacific.com

26. Bloggers from Sun Microsystems Sabrina I. Pacifici, www.bespacific.com

27. CEO’s Who Blog Sabrina I. Pacifici, www.bespacific.com

28. News and Resources About Corporate Blogging • Blogging for Business – “With readers flocking to their Web postings, execs are finding blogs useful for plugging not just their products but their points of view.” Business Week, August 9, 2004 http://tinyurl.com/4mukc • Blogging With The Boss's Blessing – “More companies are helping employees to speak freely -- and bond with customers.” Business Week, June 28, 2004 http://www.businessweek.com/magazine/content/04_26/b3889107.htm • Blogging behind the firewall – “InfoWorld’s internal Weblog started as an experiment. Already, it’s indispensable.” InfoWorld, May 24, 2004 http://www.infoworld.com/article/04/05/21/21OPconnection_1.html • The Corporate Blog is Catching On, New York Times, June 23, 2003 http://tinyurl.com/f10d • Google sees benefits in corporate blogging, “Company says internal blogs can be used to track meeting notes, share diagnostics information and code.” InfoWorld, November 18, 2004 http://www.infoworld.com/article/04/11/18/HNgooglecorpblog_1.html • HP quietly begins Web log experiment – “Hewlett-Packard Co. has become the latest IT vendor to dip its toes in the wild world of Web logging, or blogging.” IDG News Service, 23 Nov 2004, http://tinyurl.com/689r4 • See beSpacific.com’s regular updates on blogging at http://www.bespacific.com/mt/archives/cat_blogs.html • Blogging policy examples – Charlene Li, http://forrester.typepad.com/charleneli/2004/11/blogging_policy.html Sabrina I. Pacifici, www.bespacific.com