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Build Your Management Skills

Build Your Management Skills. Self-Assessment Exercise: Assessing Your Empathy Skills. 1. Empathy Defined. Empathy: [The] Identification with and understanding of another's situation, feelings, and motives. 2. Learning Objectives: Part A.

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Build Your Management Skills

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  1. Build Your Management Skills Self-Assessment Exercise: Assessing Your Empathy Skills 1

  2. Empathy Defined • Empathy: [The] Identification with and understanding of another's situation, feelings, and motives. 2

  3. Learning Objectives: Part A • To assess the extent to which you use empathy in day-to-day interactions. • To develop an action plan aimed at improving the skill of empathy. 3

  4. Instructions: Part A • Complete the assessment. Print and read your results. • Individually determine your results and determine your strengths, opportunities, and weaknesses. Develop a way to improve all of your answers you indicated were weaknesses. • Share with your partner your three lowest answers and your suggestions for improvement. Receive feedback. • Reconvene as a class to discuss “best practices” for strengthening perspective taking. 4

  5. Learning Objectives: Part B • To present and practice the three-step approach for being empathetic. 5

  6. Instructions: Part B • Break into pairs. • Read scenarios and using the empathy approach, “answer” each scenario. 6

  7. The Difference Between Sympathy, Empathy and Apathy • Sympathy: sameness of feeling; a feeling of approval of or agreement with an idea. • Empathy: the ability to share in another’s emotion, thoughts or feelings. • Apathy: lack of emotion or interest; unconcern or indifference. 7

  8. Empathy Approach • Label the emotion. • Restate the content to ensure understanding. • Create a transitional statement. 8

  9. Example Answer • Balancing life and school: • Sample answer: It sounds like you have a lot of things to juggle in trying to manage your personal, work, and school activities. I also sense that you are angry about my pointing out that your were late for our scheduled meeting. Why don’t we all talk about your role on this team and how we can help you to accomplish your team tasks on a timely basis. 9

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