ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS

1. ENGLISH FOR RECEIVING INTERNATIONAL CLIENTS SITUATION 1.6

2. 1 2 3 4 5 Learning Goals Warm-up Activities Situated Learning Students Activities Study Material Accompanying Clients in Shopping SITUATION 1.6

3. Accompanying Clients in Shopping SITUATION 1.6 • Learning Goal: • 1. be familiar with some local specialties • 2. help foreign clients to exchange money • 3. know how to help foreign clients to purchase Chinese-made commodities • 4. master the basic expressions about shopping and money exchanging • 5. be familiar with the etiquette of accompanying clients in shopping

4. Warm-up Questions 1. Can you list some special products in your local area? 2. Where would you like to take your clients for shopping? What kinds of goods are sold there? Warm-up Activities SITUATION 1.6

5. Typical Vocabulary SITUATION 1.6 Complete the table by translating the English and Chinese equivalents of the words given 纪念品 local specialties private store 典型的 外币 handicraft 奢侈品，豪华 bargain 有保证的 cashier

6. Situated Learning SITUATION 1.6 Background Mr. Anderson is a technician from England. After finishing his task in China, he will go back to England tomorrow. Before leaving, he wants to buy some gifts and souvenirs for his family and friends. He asks the secretary Miss Zhang to recommend some stores and Chinese specialties for him and also wants her to be his shopping guide. Miss Zhang is willing to accompany him in shopping. • Task Description Miss Zhang tells Mr. Anderson how to exchange money, and takes Mr. Anderson to purchase Chinese-made commodities for his family and friends.

7. Situated Learning SITUATION 1.6 • Task Analysis • There are many fantastic and unusual things for foreigners to buy in China which make wonderful souvenir and gifts for relatives and friends. Before going shopping, you should be aware of what the client wants to buy or you can offer some local specialties for him to choose. Besides, you'd better help your client to exchange money, and show your willingness to accompany him/her in shopping.

8. New Words SITUATION 1.6 • sterling ['stə:liŋ] a. 英币的 n. 英镑 • calligraphic [,kæli'græfik] adj. 书法的,善写的 • jade [dʒeid] n. 玉 • lacquer ['lækə] n. 瓷漆,漆,漆器 v. 涂漆 • Chinese knot 中国结 • preserved fruits 果脯 • floral ['flɔ:rəl] a. 花似的,花的,植物的 • clay figure 泥塑像 • porcelain ['pɔ:slin, -lein] n. 瓷器,瓷 adj. 瓷制的, • brooch [brəutʃ] n. 胸针,领针 • bracelet ['breislit] n. 手镯 • inlaid ['in'leid] adj. 嵌入的,镶嵌的,镶饰的 • emerald ['emərəld] n. 翡翠,绿宝石,翠绿色 adj. 翡翠的,翠绿色的 • sapphire ['sæfaiə] n. 蓝宝石(青色) adj. 蓝宝石色的(青色的)

9. Situated Learning (Step 1) SITUATION 1.6 Listen to their conversation and fill in the blanks • Mr. Anderson: Good morning, Miss Zhang. Would you please ? • Miss Zhang: Sure. • Mr. Anderson: I'm going back to UK, and I'd like to buy some for my friends and relatives. But I don't know where I should go shopping. • Miss Zhang: There are many places like department stores and where you can find various kinds of Chinese specialties. • Mr. Anderson: Do they all accept credit cards? • Miss Zhang: Not exactly. Almost all department stores accept MasterCard, Visa card, American Express, JCB and Diners Card, but most private stores only accept . • Mr. Anderson: What shall I do then? I only have credit cards and sterling. • Miss Zhang: Don't worry, Mr. Anderson. You can change foreign currency into RMB at any authorized foreign exchange bank. , you can change at the Foreign Exchange Counter in your hotel. • Mr. Anderson: That's ok. Thank you. What if I have changed too much? What shall I do with the remaining RMB? • Miss Zhang: Um, there are several ways to deal with it. You can convert them back to British pound at the counter in your hotel, or at any branch office of the Bank of China in town, or at the airport . • Mr. Anderson: That's great! Thank you very much. • Miss Zhang: My pleasure. do me a favor _______________ Chinese souvenirs _________________ private stores _________________ cash for payment. _________________ What's more _________________ before departure _________________

10. Situated Learning (Step 2) SITUATION 1.6 • Mr. Anderson: Miss Zhang, I have as you suggested, and I'd like to buy some souvenirs for my friends and relatives. Do you have any suggestions? • Miss Zhang: Well, there are a lot of Chinese specialties. Which kind do you prefer? • Mr. Anderson: I just want some typical Chinese things. And I was told that I should buy some Chinese . • Miss Zhang: Actually, you can expect to get a wonderful variety of Chinese specialties, such as silk products, embroideries, Chinese calligraphic works and paintings, teas, too many to list. • Mr. Anderson: Great! That's why I come to you for help. • Miss Zhang: Um, how about we buy different things for different people? • Mr. Anderson: Good idea. I'd like that very much. exchanged money ______________________ arts and crafts ______________________

11. Situated Learning (Step 2) SITUATION 1.6 • Miss Zhang: Have you ever thought of buying silk for your wife? It is soft and . Silk is still some kind of luxury in China. • Mr. Anderson: That sounds great. • Miss Zhang: What will you say to buy some crafts for your friends, like jade, paper-cuttings, embroideries, and lacquer wares? • Mr. Anderson: I'd like that. • Miss Zhang: You can also buy some kites, Chinese knots and local products for kids. Do you know that Beijing preserved fruits are popular? • Mr. Anderson: Really? I'll definitely get some. Thank you so much, Miss Zhang. By the way, how can I make my purchase when I do shopping? • Miss Zhang: In my opinion, you’d better visit various stores to check the quality and the price. • Mr. Anderson: Right. Well, thanks indeed, Miss Zhang. • Miss Zhang: My pleasure. I'd like to accompany you if you go shopping. • Mr. Anderson: Oh, terrific! You're so kind. • Miss Zhang: I wish you can in China. feels comfortable ________________________ worth the money ________________________ enjoy shopping ________________________

12. Situated Learning (Step 3) SITUATION 1.6 • Mr. Anderson: Miss Zhang, ? • Miss Zhang: I'm afraid we can't. The labeled prices are the final prices, which are non-negotiable. , the commodities are normally worth the prices and the quality of goods is guaranteed. • Mr. Anderson: OK, I see. • Shop assistant: Good morning, sir. What can I do for you? • Mr. Anderson: Can you show me some silk, genuine Chinese silk? • Shop assistant: Certainly. ? • Mr. Anderson: Have you got anything brighter? Something more Chinese? • Shop assistant: How about the floral design with blue and yellow birds? . Can we bargain over the prices in this store ____________________________________________________ Although the prices here seem higher ____________________________________________________ How do you like this design ______________________________________________ It's a traditional design and the colors are bright ___________________________________________________________________

13. Situated Learning (Step 3) SITUATION 1.6 • Mr. Anderson: Oh, it's lovely. (to Miss Zhang) Miss Zhang, is it beautiful? • Miss Zhang: Yes, it's beautiful and very Chinese. • Mr. Anderson: (to shop assistant) Is it pure silk? • Shop assistant: Yes, guaranteed pure silk. • Mr. Anderson: How much do I need for a short-sleeved blouse? It's for my wife who's about my height but more slender. • Shop assistant: . • Mr. Anderson: All right. Please let me have a meter and a half then. • Shop assistant: Then it will be 120 Yuan. You can pay at the cashier over there. • Mr. Anderson: Good. Thank you.. I think a meter and a half would be enough _______________________________________________________________

14. Situated Learning (Step 4) SITUATION 1.6 • Mr. Anderson: So this is the famous Culture Street, isn't it? • Miss Zhang: Yes. . • The buildings are of ancient Chinese style. You may get some genuine Chinese handicrafts, such as kites, clay figures, porcelains, jade, stone carvings, Chinese paintings, etc. You can look around and see if there's anything you like. • Mr. Anderson: Very good. What about the prices? Can we bargain here? • Miss Zhang: Yes. . In a general way, you may get 20%--50% off. • Mr. Anderson: Oh, I know. • (After a while) • Miss Zhang: ? • Mr. Anderson: I want to send my relatives and friends some presents which are characteristic of Chinese elements. Can you recommend some genuine typical Chinese souvenirs for me? • Miss Zhang: Would you like to have a look at the brooches, rings and bracelets? They're over there. • Mr. Anderson: Certainly. Aren't they lovely! It is a long street with hundreds of shops on either side ____________________________________________________________________ You can negotiate about prices with shop owners ______________________________________________________________ Do you have anything particular in mind _____________________________________________________

15. Situated Learning (Step 4) SITUATION 1.6 • Miss Zhang: How do you like this ring? It's inlaid with emerald in a coined dragon design. • Mr. Anderson: How exquisite! And so rich in color! But look at the price tag. I'm afraid it's too expensive. . • Miss Zhang: Here is a jade carving in the shape of a lamb. And here's a sapphire in the shape of a phoenix. Oh, and a little tiger! • Mr. Anderson: I think I'll take these three. One for my daughter and the rest will come in handy for presents. • Miss Zhang: The tags show the price for these three is 340 Yuan. Wait just a second. I'll talk to the shop owner. • Mr. Anderson: OK. • (after a while) • Miss Zhang: Mr. Anderson, these three pieces of beautiful jade carvings would be for 220 yuan. Is it OK? • Mr. Anderson: Good, what a bargain! I'll take them. Here is the money. • Shop owner: Thank you. • Mr. Anderson: Miss Zhang . I'm sure everyone will be very satisfied with these gifts. • Miss Zhang: It’s my pleasure. I'm glad to help. Let's have something cheaper _______________________________________________ thanks for helping me with this shopping ______________________________________________________

16. Summary SITUATION 1.6 • Shopping is easier if accompanied by a local interpreter. Accompanying clients for shopping is an efficient channel of establishing communication relationship and narrowing the gap between each other. The workflow of accompanying clients for shopping is as follows:

17. Students Activities SITUATION 1.6 • Task one Tips for you (A) Situation: Your client hope you to accompany him for shopping. The tips are for you to prepare a conversation. • You are Liu Ying from China The foreign affair secretary of Longxing Textile Co., Ltd. , • You Introduce some local specialties Recommend your client to go shopping at the Arts and Crafts Department Show your willingness to be his shopping guide

18. Students Activities SITUATION 1.6 • Task one Situation: You want to buy some souvenirs for your family before you go back to England, and hope the secretary of the visited company to accompany you in shopping. The tips are for you to prepare a conversation. • You are Howard from England The inspector of Evergreen Imp/Exp Corp., London, UK • You Inquire about the local specialties Inquire about where to buy handcrafts Ask Wang Ying to be your shopping guide

19. Students Activities SITUATION 1.6 • Task Two • Background • One of your clients from Australia wants to go shopping after finishing his visitation to your company. • Task Description • Group work: Recommend some local specialties to your client for his reference, and accompany your client for shopping. Act out your conversation in class. • Task Requirements • The conversation should last at least 6 minutes. The following items should be included: • 1. tell your client how to exchange money • 2. introduce local specialties • 3. recommend suitable places to do shopping • 4. accompany your client in shopping • 5. show your attentivenesswhile shopping

20. Students Activities SITUATION 1.6 • Task Two (group work) • 1. Collect enough information about local specialties, then making a plan on how to accompany your clients in shopping, then give a report to the whole class. Each group should give your comments on all the reports.

21. Students Activities SITUATION 1.6 • Task Two (group work) • 2. Amend your shopping plan referring to the comments of your teacher and classmates.

22. Students Activities SITUATION 1.6 • Task Two (group work) • 3. Act out how you accompany your clients in shopping.

23. Check list SITUATION 1.6

24. Assessment SITUATION 1.6 • Self- assessment Form

25. Assessment SITUATION 1.6 • Peer Assessment Form

26. Study Material SITUATION 1.6 • New words • zeal [zi:l] n. 热情,热忱 • initiatively [i'niʃiətivli] adv. 初步地, 初始地n. 第一步, 首创精神 • inclination [,inkli'neiʃən] n. 倾向,意愿,倾斜度 • destination [,desti'neiʃən] n. 目的地,终点 • approximate [ə'prɔksimit] adj. 大约的,近似的v. 接近,约等于 • commodity [kə'mɔditi] n. 商品,日用品 • discount ['diskaunt] n. 折扣,贴现率 v. 打折扣,贴现 • escort [is'kɔ:t] n. 护送者,护卫者,护航舰 v. 护卫,护送 • significant [sig'nifikənt] adj. 有意义的,重要的 • attentive [ə'tentiv] adj. 注意的,留意的 • emotion [i'məuʃən] n. 情感,情绪 • convince [kən'vins] v. 说服,使...相信

27. Study Material SITUATION 1.6 • Phrases and expressions • be in priority 优先 • annual output 年产量 • distribution channel 分销渠道 • market share 市场占有率 • in place 现场 • be assumed to 设想的，认为当然的 • harmonious atmosphere 和谐气氛

28. Study Material SITUATION 1.6 • Topic-related reading Accompanying Clients in Shopping 1.Some foreign clients would like to go shopping and buy some souvenirs for family members or friends when they are not involved in business activities. If the clients show their intention of shopping, it is necessary for you to show that you, as the host, are ready and enthusiastic to accompany them in shopping and it is also important to show your zeal at any time. Only in this way can you win your clients’ trust all the more. Besides, it is the efficient channel of establishing communication relationship and narrowing the gap between each other.

29. Study Material SITUATION 1.6 • 2. Before going shopping, be aware of what the clients want to buy or you can offer some local specialties initiatively, which is up to your clients’ decision. With certain inclination of the clients, you should make for him some plans as to what can be bought in certain shops and what is more economical. Then, it is time for you to introduce some places where people can buy better quality products at reasonable prices. At last, your clients can determine the destination and set off. In this way, the clients waste no time and enjoy the shopping with your help.

30. Study Material SITUATION 1.6 • 3. The best commodity is one with low price and high quality, so bargaining becomes one important link in accompanied shopping. When accompanying clients in shopping, you can inform the clients of the approximate price of what the clients want to buy, as it can better their understanding about the market information of the goods. In shops where prices of goods could be bargained, you can inform the clients of the approximate discount and help to bargain with them. The escorts should show respect for the clients’ shopping inclination and offer some suggestions in due time so as to make the purchase as economical as possible.

31. Study Material SITUATION 1.6 • 3. If the shopping time lasts for a long time and the clients seem to be a little tired, you can show concern for the clients and ask them whether they are tired or not or whether it is necessary to find a place for rest. You can also help to carry the shopping goods the clients have bought. If what they buy is too heavy or too large, you can suggest mailing the goods for them. It is significant to be attentive to such a small case as going shopping, because it can not only enhance the emotion between your clients and you, but also convince the clients that you are a good business partner.

32. Study Material SITUATION 1.6 Comprehension of the passage 1. Accompanying your clients for shopping A. can narrow the gap between you and your clients B. can make the shopping easier for your clients C. is a good chance to show your attentiveness to them D. all of the above 2. Before accompanying your clients in shopping, which of the following is not suitable for you to do? A. Be aware of what they want to buy and recommend where to go shopping B. Only recommend them the most luxurious stores to go C. Introduce some places where people can buy better quality products at reasonable prices D. Introduce some local specialties for your clients to choose

33. Study Material SITUATION 1.6 Comprehension of the passage 3. What kind of goods should you recommend to your clients? A. the most luxurious goods B. the cheaply-priced goods C. the goods with low price and high quality D. the goods with high price and low quality 4. Where can you probably help your clients bargain about the prices? A. At state-run shops. B. At Sino-foreign joint-venture shops. C. At privately-run shops. D. None of the above.

34. Study Material SITUATION 1.6 Comprehension of the passage 5. What is your suggestion if what they buy is too heavy or too large? A. You can help them carry the goods. B. You can suggest mailing the goods for them. C. You can suggest having a rest. D. You can suggest not buying them.

35. Study Material SITUATION 1.6 Tips for doing shopping • Most tourist commodities are priced at the market prices. Therefore, foreigners may pay a visit to several shops to buy the commodity at a reasonable price if time permits. • There are three types of shops—state-run shops, Sino-foreign joint-venture shops and privately-run shops. At shops of the former two types, the prices marked are the final prices, which are non-negotiable. • If your clients wish quality products of relatively high value made in China, they had better go to state-run shops, joint-venture shops. Although the prices at these shops are a little higher, their commodities are normally worth the prices and the quality of goods is guaranteed.

36. Useful expressions SITUATION 1.6 • Exchange money • There are many places like department stores, and private stores where you can find various kinds of Chinese specialties. • Do they all accept credit cards? • Most private stores only accept cash for payment. • You can change foreign currency into RMB at any authorized foreign exchange bank. • Do you know the exchange rate for the British pound to RMB today? • I've just surfed the Internet, and according to today's exchange rate, every British pound in cash is equivalent to xxx RMB Yuan.

37. Useful expressions SITUATION 1.6 • Give suggestion • Do you have any suggestions? • Can you recommend some to me? • There are a lot of Chinese specialties. • You can expect to get a wonderful variety of Chinese specialties. • Have you ever thought of buying silk for your friends, like...? • How can I make my purchase worth the money when I do shopping? • You'd better visit various stores to check the quality and the price. • The price is reasonable because the quality is super. • We have many patterns and colorsfor you to choose from.

38. Useful expressions SITUATION 1.6 • Talk about prices • What's the price of this? • What does this cost? • How much is that? • We sell at fixed prices. • The price is given on the tag. • It's well worth the money. • Have you anything a little cheaper? • You can get 10% discount of the tag price.

39. Thank You ! English for Receiving International Clients