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Polycom IP 331 VVX 400 & 500

Polycom IP 331 VVX 400 & 500. D51 Training. District Phone Replacement Status Report. P lacing and Provisioning over 2,500 Phones. The Staging Process – a Four Tiered Approach Stage 1 – Install POE Switches (not Edgar Allan ) Stage 2 – (Crew 1) – Unbox and Place all Units

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Polycom IP 331 VVX 400 & 500

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  1. Polycom IP 331 VVX 400 & 500 D51 Training

  2. District Phone Replacement Status Report Placing and Provisioning over 2,500 Phones. The Staging Process – a Four Tiered Approach Stage 1 – Install POE Switches (not Edgar Allan) Stage 2 – (Crew 1) – Unbox and Place all Units Stage 3 – (Crew 2) – Power Up – Connect all Units to POE Stage 4 – (Crew 3) – Install Replacements Headsets – Retrieve Retired Tadiran Equipment The Juggling Act Includes: Vendor delays, Short Summer, Deployment of 4k+ PCs, and working around summer building maintenance The Results – Magic 

  3. Phone Replacement Timeline Stage 3 Crew 2 Stage 4 Crew 3 Stage 2 Crew 1 Stage 1 Network Engineer Install Headsets and Retrieve Old Hardware To Complete By: August 22, 2014 Installation of Extra POE Switches in Buildings: To Complete By: July 15, 2014 Unbox , Assemble, Place, Phones To Complete By: July 25, 2014 Power Up and Connect Fill in Holes To Complete By: August 2014 Existing Legacy Tadiran System to Remain Active and Primary Until Go Live Date Training Event 2 12 month Admin /Staff July 22nd (4 –sessions) Training Event 3 Nurse/Health In-Service August 1st Training Event 1 Secretarial In-Service July 14th Go Live Date – August 18th, 2014

  4. Add Tab to Browser • Create an onjive.com account

  5. Polycom VVX 400

  6. What will be covered? Line Buttons (Quick Directory) Call Transfer Messages Hold Button Muting Calls Speaker Phone Headset Button Selection Screen Home Button Speed dial Message Indicator Phone Speaker Additional Training References Setting up voicemail Polycom VVX 400

  7. Line Buttons Quick Directory Polycom VVX 400

  8. Call Transfer Button Polycom VVX 400

  9. Call Parking Parking Lot To Park Press Transfer Do a warm transfer to *37. (Do not blind transfer) The system will notify you where the call will be parked. Complete the transfer. To Pickup From any phone dial *37+[parking spot number] Polycom VVX 500

  10. Messages Button Polycom VVX 400

  11. Hold Button Polycom VVX 400

  12. Mute Button Polycom VVX 400

  13. Speaker Phone Polycom VVX 400

  14. Headset Button Polycom VVX 400

  15. Selection Screen Navigation Button Polycom VVX 400

  16. Home Button Polycom VVX 400

  17. Speed Dial Polycom VVX 400

  18. Message Waiting Indicator 400

  19. Phone Speaker Polycom VVX 400

  20. Quick User Guide http://support.polycom.com/global/documents/support/user/products/voice/VVX400_QuickUserGuide_UCS_4_1_4.pdf Video Reference http://link.brightcove.com/services/player/bcpid2165782624001?bckey=AQ~~,AAAB-EKwxDE~,eUqC9XUeBpgOVq7njdcf-el7SjDooRl_&bctid=3427329506001 Polycom VVX400 Reference Materials Polycom VVX 400

  21. More About Voice Mail Messages and Other Cool Stuff • The Initial Password for Accessing Your Voice Mail is: 0000 • Optionally – Voice Mail May be Sent to Email. • A cool function  • Note – deleting email does not delete message on phone. • Soft FAX • External Versus – Internal Numbers • Dialing Outside Requires no Leading 9

  22. Polycom VVX 500

  23. What will be covered? Touchscreen Display Display Screens Answering Phone Calls Putting Calls on Hold How Many Calls can be Handled Call Transfers Transferring to Voicemail Creating Conference Calls (3) Favorites Checking Call History Adjusting the Volume Configuring Ring Tones Call Parking Adding New Contacts Additional Training References Setting up voicemail Polycom VVX 500

  24. Touchscreen Display Polycom VVX 500

  25. Navigating the Touch Screen Display Polycom VVX 500

  26. Four Main Displays Home Screen Active Screen Call Screen Line Screen Polycom VVX 500

  27. Home Screen Display Polycom VVX 500

  28. Active Screen Display Polycom VVX 500

  29. Call Screen Display Polycom VVX 500

  30. Lines Screen Display Polycom VVX 500

  31. Calls View – Incoming and Active Polycom VVX 500

  32. Soft Keys – In Lines View Polycom VVX 500

  33. Transfer Call Polycom VVX 500

  34. Multiple Calls (12 Possible) Polycom VVX 500

  35. Conference Call (3-Way Call) Polycom VVX 500

  36. Conference Call – Adding a Held Call Polycom VVX 500

  37. Favorites Polycom VVX 500

  38. Call History Polycom VVX 500

  39. Change Volume Polycom VVX 500

  40. Change or Configure Ring Tone Polycom VVX 500

  41. Special Caller Ring Tone Polycom VVX 500

  42. Call Parking Parking Lot To Park Do a warm transfer to *37. (Do not blind transfer) The system will notify you where the call will be parked. Complete the transfer. To Pickup From any phone dial *37+[parking spot number] Polycom VVX 500

  43. Entering Caller Data into Phone Polycom VVX 500

  44. Video Reference http://media.polycom.com/global/videos/vvx500-interactive-tutorial/index.html Quick User Guide http://www.accesspointinc.com/pdf/VVX_500_600_Quick_User-Guide.pdf Polycom VVX 500 Reference Material Polycom VVX 500

  45. Polycom IP 331

  46. Placing a Call • Use Softkey and enter number • Enter Number and press Dial Button • Or – press the Speaker Phone Key

  47. Up Scroll Key Shows Speed Dial

  48. Down Scroll Key Shows Received Calls

  49. Right Scroll Key Shows Placed Call List

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